Customer Service Data Entry

Jennifer Petersen

**** ********* *****, **********, ** 95833 . 916-***-**** .

**.*******@*******.***

CAREER OBJECTIVE

Seeking an administrative support position that utilizes my diverse

accounting and customer service skills.

PROFESSIONAL EXPERIENCE

Customer Service Agent

Sun Country Airlines, Minneapolis, MN - August 2006 to May 2007

. Checked-in passengers for flights at the ticket counters by assigning

seats, directing passengers to their gates, and checking documentation

for international flights while ensuring the timely and accurate

delivery of passenger luggage.

. Performed pre-flight check-in procedures by making gate announcements,

issuing boarding passes, and boarding the flight. CSA's monitor carry-

on luggage and operated jet ways and aircraft doors.

. Assisted passengers with special needs such as disabled and wheelchair

passengers and unaccompanied minors.

. Enforced airport security by checking identification and boarding

passes before entering the secured area.

. Preformed miscellaneous tasks that involved working with customs.

Receptionist

Northstar Plumbing, Sacramento, CA - 2006

. Operated multi-phone line system and directed incoming calls.

. Filed, copied, faxed, and data entry as required.

. Distributed incoming mail.

. Transferred VHS tapes onto DVD using computer software.

. Worked with Excel to create functional spreadsheets.

. Preformed miscellaneous tasks such as redesigned DVD label, typed

letters and memos, extracted digital images from camera, assembled new

builder and new employee packets, constructed weekly billing sheets,

ordered supplies, and put packing slips with invoices, plus a wide

variety of other tasks assigned by management.

Billing Clerk/Receptionist

River City Staffing, Sacramento, CA - 2005 to 2006

. Operated multi-phone line systems and directed incoming calls.

. Filed, copied, faxed, and data entry as required.

. Distributed incoming mail.

. Prepared packages for UPS and FedEx.

Cashier/Receptionist

Western Truck Parts and Equipment, Sacramento, CA - 2005

. Reconciled bank deposits and delivered to the bank

. Operated multi-phone line system and directed incoming calls.

. Distributed incoming mail and mailed invoices daily.

. Scanned and entered invoices.

. Accurately handled cash, checks and credit card transactions.

Assistant Manager

Blockbuster Video, Chico, CA - 2001 to 2002

. Assigned duties to workers and scheduled break periods.

. Supervised 2-4 employees, scheduled work hours and resolved conflicts.

. Prepared sales and inventory reports.

. Listened to customer complaints and resolved problems to restore and

promote good public relations.

. Structured and maintained a store appearance appealing to the

customers.

. Executed daily operations of deposits, balance register tills and

petty cash.

Receptionist

Jacobs, Ragland, and Anderson, Chico, CA - 2000 to 2001

. Operated multi-phone line system in busy law office.

. Obtained client information and directed callers to destinations, or

recorded name, time of call, nature of business and person called

upon.

. Made appointments and court dates for 3 attorneys.

. Answered inquiries from persons entering establishment.

. Performed variety of clerical duties and other duties pertinent to

establishment.

. Responsible for posting accounts receivable on a daily basis.

. Established client relations with an honest up front demeanor.

COMPUTER SKILLS

. Microsoft Office 2003 and 2007, Word, Excel, Access, PowerPoint,

Outlook Express, Quick Books, Microsoft Windows XP, Vista, and Windows

7.

. 10-Key Data Entry

EDUCATION

Butte Community College

Associate of Science - Accounting - Pending

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