Customer Service Real Estate

Kellee E. Smith

**** ******** *****, *****, ** **710

323-***-****, abklym@r.postjobfree.com

PROFILE

Strong Background in Office Management and Administration

Excellent Oral and Written Communication Skills

Computer Skills: MS Word, Excel, PowerPoint, Outlook; Lotus Notes;

QuickBooks

Ability to meet new challenges with an open mind and confident

response

Efficient and strong customer service focus

Blackberry-proficient: Capable of adding, deleting, updating, and

uploading in a quick manner

EXPERIENCE

Startronic Real Estate - Office Manager; Executive Assistant Salary:

$25,000 yearly 01/2002 - 01/2010

. Management of 5+ employees

. Clerical support to broker of real estate firm, including scheduling

meetings, travel arrangements; maintaining bank accounts and records of

company's assets; Coordinates the purchase of company equipment and

maintenance of such equipment; Prepare FedEx packages

. Direct, train, assign and evaluate administrative personnel in the

performance of a variety of professional, administrative and clerical

support tasks.

. Annually prepare, implement and complete Administration Unit's Business

Plan

. Creating real estate contracts, files; processing of loan applications;

creating and maintaining loan files and filing system

. Classical Administrative support successfully working in a fast paced

environment with shifting priorities while providing deliverables.

. Key contact with Escrow, Mortgage, and Title companies via telephone,

email, fax, and face-to-face contact

Smith's Quick Cleaners - Customer Service Representative Salary: $ 10,000

yearly 06/1995 - 01/2005

. Management of answering heavy phone lines and answering customer

inquiries in order to accumulate funds for services rendered; negotiating

payment arrangements; handling sensitive or difficult customer issues

. Maintaining invoice files, labeling clothing for identification purposes

. Processing workload orders.

. Interface effectively with clients, peers, and management to accomplish

deliverables.

. Improvement of standardized practices in order to complete task more

effectively

. Administrative support successfully working in a fast paced environment

with shifting priorities while providing deliverables.

Sav-On Drugs and Pharmacy - Pharmacy Clerk Salary: $9,000 yearly

09/2001 - 03/2003

Management of answering heavy phone lines and customer inquiries; resolving

customer issues

Maintaining invoice files, and inventory of medications.

Key contact with Insurance companies, via telephone, and satellite, in

order to bill amounts of medications as needed.

Maintain regular contact with the customer to inform the customer of

prescription status

. Key in prescriptions into computer system for processing

. Collection of finances from patients for medication, and other

services rendered.

. Administrative support successfully working in a fast paced

environment with shifting priorities while providing deliverables.

EDUCATION

California State University, Los Angeles

B.A., Philosophy, 2007

Kaplan University

Paralegal Certification, 2009 - GPA: 3.92

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