Project Quality Assurance

MARK T. ANDERSON

**** ******** ******

Colorado Springs, Colorado 80917

719-***-**** (home)

719-***-**** (cell)

abkly0@r.postjobfree.com

SUMMARY

Self-motivated and seasoned analyst with high personal and performance standards

who continually strives for excellence and seeks alternative courses of action to improve

efficiency. Decisive leader able to take the reins of a project, identify the desired result,

set standards and priorities, apply logical approaches to problem solving, initiate

processes and follow through to reach the desired result within a defined time line and

budget without sacrificing quality.

Mission driven team player and relationship builder with the ability to master and

manage multiple responsibilities in a fast paced environment and remain composed in

emergency situations. Professionalism, communication and interpersonal skills to

establish credibility, instill confidence, initiate dialogue, and develop rapport with diverse

populations. Possessed a Department of Homeland Defense clearance as well as a

DoD SECRET clearance.

EDUCATION

MS, Organization Leadership, Regis University

Executive Project Management Certificate (endorsed by Project Management Institute)

BS, Business Management, University of Phoenix

AAS Security Administration, Community College of the Air Force

PROFESSIONAL EXPERIENCE

Goodrich Aircraft Interiors, Colorado Springs, CO Feb 07 – May 2010

Program Planner

Schedule and plan product delivery in compliance with customer demands.

• Solely responsible for $15-$18M worth of various product deliveries annually.

• Aided in creation of Request for Proposal with project/program management

based on established rates for labor and material for commercial and military

clients.

• Coordinate with several internal and external teams to ensure timely arrival of

manufactured goods for production of merchandise to engineer specifications.

• Developed project tracking tools to monitor purchased or fabricated items

needed for appropriate project or programs.

• Core member of numerous integrated product development teams, bringing

new products from concept, through certification testing to production.

• Created various sized project schedules and tracked progress utilizing

Earned Value Management (EVM) when applicable.

Electronic Network Systems (ENS), Colorado Springs, CO Jun 04 - Feb 07

Information Systems Analyst

Tested and monitored new submitter files ensuring proper structure and HIPAA

compliancy.

• Focal point for integrated vendors to contact and troubleshoot problems for

different software systems.

• Performed quality assurance testing for web-based services and data

exchange formats, including new product development and deployment.

• Established and documented procedures for implementation and

maintenance.

• Participated in kick off and close out meetings with executive level clientele,

ensuring smooth transition from development to production.

Water Works Car Wash, Colorado Springs, CO Mar 04 - Jun 04

Manager

Oversaw and maintained all store functions to ensure operational success and

profitability.

• Hired, trained and motivated staff to ensure customer satisfaction and repeat

business.

GEO Group, Aurora, CO Sep 01 - Mar 04

Detentions Officer

Supervised functions and movements of detainees in Bureau of Immigration and

Customs Enforcement facility.

• Accountable for safety and security of illegal aliens awaiting deportation.

• Interim Shift Supervisor with responsibility for integrity of facility, monitoring

and overseeing performance of 10-12 support personnel.

• Intake officer in charge of processing all detainees arrival and departures.

• Responsible for all personal property including valuables and monetary funds.

C&D Security, Colorado Springs, CO Jul 00 - Feb 02

Operations Supervisor

Direct responsibility for scheduling, payroll, and billing for Colorado Springs and Pueblo

operations.

• Provided input into hiring of personnel to meet specific customer

requirements and needs.

• Assisted in obtaining DoD clearances for selected employees.

• Retrieved information and maintained automated records on 225+ employees

and 80+ clients.

United States Air Force, Colorado Springs, CO Sep 94 - May 00

Desk Sergeant/Alarm Monitor

• Motivated and supervised five direct reports, conducted performance reviews

and processed performance reports.

• Received calls and dispatched patrols to emergency situations.

• Utilized NCIC and CCIC systems to retrieve information on criminals and

warrants.

• Certified Customs Inspection official, responsible for clearing military

personnel returning from overseas locations.

COMPUTER LITERACY

SAP, MS Office (including Project), Fox Pro, Z-Tree, SQL Navigator, Dataworks

PROFESSIONAL TRAINING

Introduction to LEAN Manufacturing Principles

Basics of Supply Chain Management

Advanced Productivity, Innovation, and Competitive Success (APICS)

SAP Train-the-Trainer Program

SAP Super user

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