Customer Service Manager
Resume:
David W. Breidenbaugh
New Haven, IN 46774
*.************@****.***
Objective
Seeking a position that allows me to be a great asset to the company or
organization that hires me.
Professional Profile Management
. Experience supervising work activities of staff and volunteers
. Ability to hire, train, and evaluate staff
. Requisition supplies and allocate human resources to ensure the efficient
completion of projects
. Collaborate with administration and staff to address personnel issues
. Analyze financial data to assist with project budget development
. Ability to perform subordinate work assignments as needed
Customer Service
. Excellent communication skills utilized to identify, address, and resolve
customer needs and issues
. Strong problem-solving skills
. Ability to multi-task to minimize customer wait time
. Experience working in complaint department and achieving highest number
of retained customers in May 2005
Technology
. Utilize MS applications and software to develop monthly, quarterly, and
yearly reports
. Use Quickbooks to do Accounts Receivable/Accounts Payable, Payroll and
Inventory Control
. Ability to use various office equipment including multi-line phone
system, fax machine, photocopier, and scanner
Experience
Claims Specialist, Do It Best Corp, Fort Wayne, IN (2009)
Resolved Customer issues, processed open Claims, answered phone, called
members.
Auditor, RGIS Inventory Specialists, Fort Wayne, IN (2007-2009)
Member of a team that does financial and/or physical inventories of
businesses.
Business Office Manager, Englewood Health and Rehabilitation, Fort Wayne,
IN (2007)
A/P, A/R, Payroll, HR Coordinator, Benefits Coordinator, Residents'
Personal Banker, Made Deposits, Maintained and Reconciled Petty Cash and
Resident Trust Fund.
Bookkeeper, Graber's Kountry Korner, Odon, IN (2006-2007)
A/P, A/R, Payroll, Inventory Control, Maintained Employee Records, Retail
Store Back-up, Used Cash Register, Filled and Shipped Internet Orders, Made
Deposits, Ran Business in Owner's Absence. Answered phone, used Excel and
Quickbooks, Microsoft XP, calculator, fax machine, copier.
Experience (continued)
Administrator, Otterbein United Methodist Church, Washington, IN (2005-
2007)
Oversaw the staff and ministries of 200 member church. Facilitated Sunday
School Class. Gave Pre-marital counseling, grief counseling, ministered to
sick and hurting.
Customer Service Representative, Columbia House, Terre Haute, IN (2004-
2005)
Worked on team assigned to retain membership. Led Call Center in Members
retained in May 2005
Administrator, Pleasantville Church, Carlisle, IN (2003-2005)
Volunteer Coordinator. Counseled sick and grieving. Taught Confirmation
class.
Temporary Account Clerk, Acloche Staffing, Livonia, MI (2002-2003)
Worked in Bank One Technology Center in tax office, Filed and Mailed bank
statements.
Financial Analyst, Primerica Financial Services, Livonia, MI (2002-2005)
Division Leader. Taught Financial Principles and Concepts. Quadruple
promoted.
Senior Pastor, Lafayette Free Methodist Church, Lafayette, IN (1999-2002)
Full-Time Senior Pastor. Oversaw Ministries of Church. Counseled. Office
Manager. Taught Membership Class.
Education:
B.A. Accounting
Indiana Wesleyan University, Marion, IN
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