Sales Customer Service

Joaquin Saenz

***** *********** **.

Austin, TX. 78747

512-***-**** hm:

abklwg@r.postjobfree.com

Objective:

To assist a company in achieving its mission and goals through steady and

progressive endeavors, maintaining constant communication with project

coordinators, various subcontractors, and all personnel involved in

enabling the company to stay within its estimated budget and appropriate

schedule.

Employment History:

Estimator and Senior

Superintendent

12/08-4/10

Pro-Tect Roof Services L.L.C.

Responsibilities

. Estimate and provide accurate take-offs for both residential and

commercial roofing projects

. Order all materials needed for the project including labor and goods

. Schedule materials drops and labor to begin at all scheduled times and

at appropriate

. Assist new customers with literature, samples and new product

information for all projects

. Provide all customer information and draw request amounts for billing

and invoicing to correct office personnel

. Maintain communication between construction superintendents and office

personnel to make sure schedules are met and done correctly

. Ensure that roofing is installed correctly and completed per

manufacturer's specs

. Complete final walk through with both GC and manufacturer to ensure

satisfaction of roof

Increased company sales by 65% over the term of the employment with the

company, Introduced the company to new product lines including new product

lines

Outside Sales

representative

12/07-12/08

Gulfeagle Supply Inc.

Responsibilities

. Seek out new business for the company in a new undefined territory

. Assist all customers with current pricing on all materials sold by the

company

. Assist in trade shows by showing our locations and materials sold by

the company

. Provided company follow up information and documents needed for new

customer credit limits

. Provide slideshows and presentations to Architects and Interior

Designers including product literature and samples as well as setting

up demonstrations for product use.

. Assist customers in delivery of goods including stocking and direct

shipments to jobsites

Moved company into a new geographic area of Texas, Added new product line

to existing company

Maintained all budget goals and all sales goals set by company

General

Manager

7/06 - 11/07

Graziano Roofing of Texas Inc.

Responsibilities

. Seek new customers for the company and Maintain all existing customer

relations

. Assist new customers by providing product literature and samples of

needed materials

. Estimate customer new and existing blueprints and provide accurate

take-off's for customers and office personnel

. Duties include Invoicing, job quotes, estimating, product knowledge

and instructing clients on how to properly apply or install related

materials

. Place and follow up on orders to various vendors for materials needed

for installation completion of project

. Demonstrate how to install materials and instruct employees on how to

install new products

. Maintaining constant communication with various other trade

superintendents and other job foremen to maintain schedule of

completion

. Oversee various jobs that are in different phases of progression by

documenting daily progression set by the project foremen

Started new company in new area of country, maintained building

relationships with builders and contractors

Exceeded all budget goals and sales opportunities for company

Outside Sales Representative

11/03 - 7/06

Calply Inc.

Responsibilities:

. Maintain customer relations and seek new business for the company

. Assist customer service needs for current contractors,new customers to

include Architects and Interior designers, Including video

presentations and installation demonstrations

. Provide all literature, manufacturer's specifications & materials

needed for current projects or with pricing, materials availabilities

and resources for future projects

. Purchase materials for all phases of new-start projects and maintain

all current projects

. Assist with the accounts payable, accounts receivable, purchasing and

inventory control

. Duties include Invoicing, job quotes, estimating, product knowledge

including instructing clients how to properly apply or install related

materials

. Follow up with customer bids, ordering special materials and or custom

fabricated pieces or materials drawn from blueprints for particular

specifications

. Maintain monthly budgets

. Attend monthly meetings and scheduled sales training

Increased territory sales by 33% over the last year.

Maintained and exceeded all marginal and profit goals.

Employment while completing education:

Senior Shift Supervisor

08/00-04/02

Brown-Karhan Healthcare (SAME COMPANY AS BELOW)

Responsibilities:

. Schedule daily activities for brain-injured clients from various areas

of the country

. Oversee all medications given to clients

. Maintain constant communication with various therapists, doctors,

social workers and staff needed to assist with daily activities,

programs, and responsibilities

. Assist program managers to create various programs for each client

. Maintain communication with family members on the client's progress

. Train all new staff members with appropriate information and knowledge

on how to understand a client's action and how to assist the client in

changing his/her negative behavior

Senior Rehabilitation Tech

04/98-07/00

The Brown Schools Rehab Facility

Responsibilities:

. Assist adolescents with daily activities

. Write current programs and teach staff members how to implement the

new programs, and how to maintain the program so a client can gain

knowledge of their actions and the disciplinary actions that may

follow

. Teach staff members how to maintain a safe relationship, a safe

environment and proper actions in dealing with aggression shown by the

clients.

Education:

Austin Community College

AA in Paramedic Technology, 1995

Austin, TX.

Southwest Texas State University

BA in Marketing, 2001

San Marcos, TX.

Warren National University

General Engineering- 12/09

On-line University

Specialized skills:

. NRCA installation supervisor

. Forklift certification

. Heavy equipment experience

Contact this candidate