Customer Service Manager
Resume:
Emilie C. Bremer
**** **** ******* **** *** ***
St. Louis MO 63123
CAREER OBJECTIVE
A challenging position that will utilize my skills in organizing, problem solving, customer
service, and multi-tasking.
QUALIFICATIONS
QUALIFICATIONS
A competent, expedient, and dedicated person with experience in:
Retail Sales Customer Service Office Management
Inventory Control Multi-Tasking Payroll Processing
Leadership Problem Solving Shipping/Receiving
SOFTWARE EXPERIENCE
Quickbooks Traverse UPS Worldship
FedEx Microsoft Word Microsoft Works
Microsoft Outlook Microsoft Office Windows Vista
Windows XP Pitney Bowes Powerpoint
EXPERIENCE
Thomas Coffee Acquisitions March 09 to Present
Office Manager
Responsible for tasks such as payroll processing, shipping and receiving, Accounts Payable,
Accounts Receivable, Human Resources Department, business analysis, forecasting, inventory
Accounts
control, inventory auditing, customer service, answering and directing three-line phone system,
control,
order processing, UPS shipping, FedEx shipping, mail processing, business proposal preparation,
order
product development, packaging design, and reporting directly to president of company.
Target Stores Nov. 08 to March 09
Target
Customer Service
Responsible for answering phones and directing to correct department and basic upkeep of store.
Responsible for assisting customers at the fitting room, around the store, and at the cash register.
Bank of America, Sunset Hills, MO Oct. 07 to Aug. 08
Teller/New Account Champion
Responsible for processing transactions such as deposits, withdrawls, payments, and transfers.
Balancing cash drawer and coin vaults midday and at the end of each shift. Responsible for
over-seeing proper paperwork and filing for account opening. Making sure all proper
identification is used and signatures are acquired. Responsible that all paperwork needed for
business accounts are present. Following up with making copies of all documents and filing in
proper containers to make sure they have been recorded after seven business days of account
opening.
Dairy Queen, Arnold, MO Jun. 05 to Oct. 07
Bayless, MO April 04 to Sept. 04
Front Counter Service/Manager/Cake Decorator
As customer service, responsible for taking orders, taking money, and making change.
Preparation of food and ice cream treats. As manager, responsible for making weekly schedules,
including changes during the week. Also responsible for balancing the registers midday and at
the end of the night. Making deposits every night and making sure the petty cash supply was at
the correct amount at all times. Also in charge of making decisions when handling complaints
from customers, as well as other employees. Conducted interviews and made hiring and firing
decisions. As cake decorator, responsible for doing inventory once a week, making sure the
supply was never low. Keeping track daily of amount of supplies used and cakes sold.
T J Maxx, Fenton, MO Oct. 04 to Jan. 05
Cash Register/Customer Service Counter
Responsible for helping customers on the floor, in the fitting room, and at the cash register.
Helping customers solve problems with service or items at the customer service counter.
Including returns, exchanges, and any questions needed.
EDUCATION
EDUCATION
Jefferson College, Arnold, MO Aug. 06 to May. 07
Fox High School Sept. 05 to May 06
Graduated with Diploma
Affton High School Aug. 03 to Sept. 05
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