Customer Service Sales Representative
Resume:
Daniel Herrera Jr
San Elizario Tx, 79849
OBJECTIVE :
Seeking a position in Customer Service where my extensive experience will
be further developed and utilised.
EXPERIENCE :
Comdata, El Paso, Tx
June-2007 - Present
Client Service Representative
. Responsible for the transfer of funds between clients accounts
. Responsible for account maintenance.
. Managed the needs/requirements of client's accounts through extensive
follow-up procedures.
. Successful quality of work of 95%.
. Improving customer service based on client feedback through the
development of new policies and procedures.
ACS. El Paso, Tx
August 2005 - May 2007
Customer Service Representative
. Provided support to the sales team, ensuring all sales and service
objectives were met.
. Responsible for customer service in the digital equipment division,
duties included answering customer queries, problem solving and
providing detailed information on new products.
. Worked with new customers in the development of new accounts and the
implementation of new systems.
. Generated repeat business through successful client follow-up.
. Assisted in taking calls for other supervisors and management for
customer complaints and issues that must be resolved.
Caf Italia. El Paso, Tx
June 2005 - August 2005
Waiter and Cook
. Provided front of house support operating cash registers and waiting
tables
. Responsible cooking mealy thoroughly and well while working as waiter
at same time.
. answering customer calls and taking orders for both meals and flower
shop next door
. Responsible for purchasing grocery items for restaurant .
Echostar. El Paso, Tx
October 2003 - June 2005
Sales Representative and Technical support rep
. Provided technical support over the phone for clients account to
ensure proper working relationship
. Responsible for the setup of new accounts.
. Acquire payments over the phone and assist customers in maintaining
proper account history.
. Responsible for helping new associates understand the job function and
assist in call quality
Providian. El Paso, Tx
January 2001 - August 2003
Account specialist
. Provided data entry for accounts to document customers payment history
. Responsible for calling customers to setup payment plans and provide
account assistance.
. Acquire payments over the phone and assist customers in maintaining
proper account history.
. Responsible for helping train new associates in account maintenance.
EDUCATION :
Attending El Paso Community College for Psychology degree
High School Diploma
COMPUTER SKILLS :
. Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
. Microsoft Windows XP
. Microsoft Office XP Professional
. WPM 65
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