Customer Service High School

VALITA TUIILEILA

**** ******* ** • SACRAMENTO, CA 95815

916-***-**** • ***************@*****.***

PROFESSIONAL HIGHLIGHTS

• Strong skills in shipping, receiving, forklift operating, picking & pulling, and inventory management.

• Exceptional customer service skills, high integrity, strong work ethic and dependable

• Proven ability for being a team player, reliable, and able to produce within the work schedule.

PROFESSIONAL EXPERIENCE

DOCK WORKER 2010 to Present

Deseret Industries…Sacramento, CA

• OSHA certified forklift operator

• Excellent ability to assist customers with their donations and purchases.

• Skilled at sorting, cleaning & preparing items for sales floor.

• Able to unload/load trucks, trailers, & pods in schedule time to reach the daily goals.

• Certified to operate the baler, compactor, man-lift, forklift, & palletizing products.

MATERIAL HANDLER 2007 to 2009

Randstad Work Solutions…Roseville, CA

• Packaged computers and parts labeled and scanned information into the computer.

• Shipped computer units all over the world using DHL, Fed-Ex, Eagle Global, & Ceva programs.

• Ability to pull orders accurately according to pick sheet and staged for shipping.

• Loaded/unloaded trucks using a forklift and pallet jack.

• During down time I was proactive in my job duties by putting away extra inventory

RAMP AGENT 2006 to 2007

DHL Express/IAS…Mather, CA

• Certified load planner, push-back, marshalling, headset, tug use for in and outbound flights.

• Loaded/unloaded cargo from aircrafts in a timely manner using belt loaders.

• Used airport tugs to transport equipment and cargo to designated areas.

• Sorted packages by zip codes, east or west coast, and countries hot or cold.

• Responsible for making sure that all locks in/out of the aircrafts, and the net by the cockpit was locked

and secured.

CSC 2005 to 2006

H&R Block…Rancho Cordova, CA

• Professional ability to answer heavy multi-line telephone and assist customers in person.

• Assisted tax preparers with emails, faxes, coping, taking payment and other services as needed.

• Marketed the company to businesses and individuals by passing out coupons and flyers.

EDUCATION& CERTIFICATIONS

Grant High School….Sacramento, CA Diploma

Fresno City College….Fresno, CA General Education

OSHA certified Forklift Operator…Sacramento, CA

SKILLS

• Strong computer skills, accurate, and fast learner.

• Excellent communication skills in both English and Tongan.

• Physically fit able to lift up to 50lbs, ability to work all schedules and overtime when needed.

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