Customer Service High School
Resume:
Athrena N Armenta
Murrieta, CA 92563
abklt8@r.postjobfree.com
OBJECTIVE A challenging full-time position in a positive and friendly environment, where I am
able to utilize my current skills, acquire responsibility, and have the opportunity for
personal growth as assignments are given and completed.
EDUCATION
2007 to Present Mt. San Jacinto
Earned general education credits toward nursing degree
2005 to 2007 Orange Coast Community College
Working toward nursing degree
2001 To 2005 Chaparral High School
High school diploma
COMPUTER SKILLS
• Type 60 WPM
• Proficient in Microsoft programs with 7 years of experience
• QuickBooks: data entry
EXPERIENCE
June 2006 Trinity Worldwide Reprographics
To Present: Santa Fe Springs: Tim Rosenow 562-***-****
PRODUCTION, SALES AND MARKETING, RECEPTIONIST, ACCOUNTS
REPRESENTATIVE
• Answer multiple phones lines
• Shipping
• Customer Service
• Handle arrivals and departures of guest
• Data entry in QuickBooks
• Knowledge in Adobe Acrobat, Corel Draw, Adobe Illustrator, FreeFlow
Makeready, and Microsoft Office Software.
• Follow-up with potential customers with letters and phone calls
• Print and prepare jobs for customers
• Maintain all record-keeping procedures without error
• Managing several of our largest accounts with printing, and pricing
• Developing and maintaining relationships with new and existing customers.
• Delegate daily work agenda for production employees
August 2006 Starbucks
To September 2006 Murrieta: Jessica 951-***-****
BARISTA
• Opening and closing duties, counted cash drawer for opening and closing
shifts
• Extensive training and completion of Starbucks fundamental program for
successful customer service
• Received exclusive training in coffee
• Achieved the three levels of leadership, store operations, and effective basic
management skills for opening and closing store
• Served and prepared coffee for customers
February 2003 Claim Jumper
To March 2006 Temecula: Jeff Groupy 909-***-****
HOSTESS, CASHIER, FOOD EXPEDITER
• Responsible for opening and closing duties
• Managed the flow of restaurant
• Served private events
• Handled high volume of customers
• Maintained excellent customer relations and developed customer rapport
• Trained in a wide-range of customer service aspects
• Developed ability to work in a fast-paced environment
• Diplomatically resolved customers complaints on an as-needed basis
• Effectively developed telephone communication skills and consistently met
quotas
OTHER QUALIFICATIONS
• Excellent team player and easy to get along with
• Works well in a fast-paced environment and under stress
• Positive attitude and driven for success
• Willing to learn new tasks and meet challenges
• Follows instructions well and is able to independently make decisions
• Positive relationships with former employers
• Self motivated
• Desire to learn
• Open to new and challenging job opportunities
Contact this candidate