Debra L. Cox

**** ******** ***** . **********, ******* 47725 . (812) 306-

5864

Dedicated, positive, and highly motivated team player with a strong

interest in continuing career in

Customer Service and Public Relations

Creative, flexible, and diplomatic; expertise in troubleshooting, decision

making, and problem solving

Excellent written and verbal communication skills; ability to develop good

working relationships with

co-workers and clients

Received letters of commendations from several satisfied customers at

American General Finance,

Card Management, and Southwestern Airlines

Computer software experience includes SABRE, IRMA, Excel, Word and Spectrum

EXPERIENCE

CUSTOM STAFFING Evansville, Indiana 6/07 - 9/2010

Human Resource Director - Coal Mining Division

. Performed all aspects of Human Resource Director; acquired major

accounts and maintained excellent rapport with clients

. Coordinated job fairs and on-site interviews with clients; reviewed

applications and evaluated work histories, related training, and

certifications

. Coordinated pre-employment testing required by client, criminal

history background checks and drug testing

. Selected qualified applicants to meet criteria required by clients

Job Recruiter

. Interviewed, completed background checks and drug testing; hired

employees for various clients

. Visited with and worked closely with clients on a daily basis;

investigated and solved employee/client problems

. Confirmed employee pay rates, billed rates to clients, and entered

information into computer system

PRO-TEX-ALL COMPANY Evansville, Indiana 9/02 - 6/04

Customer Service Specialist

. Worked directly with sales representatives in providing assistance to

customers; took orders, resolved

problems, scheduled appointments, and assisted with various other

assigned tasks as needed

CARD MANAGEMENT CORPORATION Evansville, Indiana 7/97 - 6/02

AMERICAN GENERAL FINANCE Evansville, Indiana 3/94 - 7/97

Charge Back Representative

. Acted as cardholder advocate in resolving disputes between cardholders

and merchants regarding credit card charges

SOUTHWESTERN AIRLINES Chicago, Illinois 7/89 - 9/91

COMAIR AIRLINES Evansville, Indiana 8/87 - 5/89

Customer Service Representative/Ticket Agent

EDUCATION

Certified Travel Agent - Ambassador Travel Agency Evansville, Indiana

1986

General Education - Madisonville Community College Madisonville,

Kentucky 1984 - 1986

Diploma - Madisonville North Hopkins High School Madisonville, Kentucky

1984

Debra L. Cox

2920 Shady Hollow Trail

Evansville, Indiana 47715

812-***-****

August 30, 2002

Courier & Press Recruiting Office

110 Walnut Street

Evansville, Indiana 47708

abklqq@r.postjobfree.com

Dear M. Holtz:

Please accept my resume as an expression of my interest in the Customer

Service position advertised in the Evansville Courier & Press.

Most of my work experience has been customer service related. I am

accustomed to handling multiple tasks simultaneously and remain calm and

confident in stressful situations.

I am accustomed to earning $11 - $13 per hour, but salary is, of course,

negotiable.

I would appreciate an opportunity to meet with you to discuss my

qualifications for this position and can make myself available for an

interview at your convenience. Please contact me at the address and/or

telephone number listed above. Thank you for your consideration. I look

forward to hearing from you.

Sincerely,

Debra L. Cox

Debra L. Cox

2920 Shady Hollow Trail

Evansville, Indiana 47715

812-***-****

September 3, 2002

abklqq@r.postjobfree.com

Please accept my resume as an expression of my interest in the Customer

Service Representative position advertised in the Evansville Courier &

Press.

Most of my work experience has been customer service related. I am

accustomed to handling multiple tasks simultaneously and remain calm and

confident in stressful situations.

I would appreciate an opportunity to meet with you to discuss my

qualifications for this position and can make myself available for an

interview at your convenience. Please contact me at the address and/or

telephone number listed above. Thank you for your consideration. I look

forward to hearing from you.

Sincerely,

Debra L. Cox

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