Manager Customer Service

Janine Waas

**** ********** *****

Pickerington, OH 43147

570-***-****

abklqp@r.postjobfree.com

Objective: Seeking a position as the receptionist in your department that

rewards loyalty, hard work, dependability and positive results in the team

environment.

PROFESSIONAL EXPERIENCE:

TGI Friday's, Reynoldsburg, OH 08/2010-present

Waitress

. Wait on customers

. Prepare Sides

. Clean the restaurant

. Handle money, take orders, get patrons drinks

Amori & Riegel, LLC, Stroudsburg, PA 04/2010-08/2010

Legal Assistant

. Answer phones, filing, prepare court docs (motions, continuances,

concurrence)

. Schedule appointments, interact as a team member

. Coordinate the schedule, and court appearances with each lawyer in the

office.

Pacific Sunwear, Stroudsburg, PA 08/2008-02/2010

Assistant Manager

. Manage total store level operations, including staff hiring, training,

evaluation and work schedules.

. Managed all aspects of merchandising, window displays, and stocking

. Coordinate inventory control, receiving; merchandising (Floorsets) and

store maintenance.

. Direct loss prevention initiatives, successfully reducing shrink to

maintain less than 1% for the fiscal year

Piercing Pagoda, Stroudsburg, PA 11/2006-01/2009

Assistant Manager

. Responsible for every phase day-to-day store operations.

. Established sales goals

. Maximized sales and profitability of assigned areas through execution

of company programs.

. Interviewed, hired, trained, mentored, coached and evaluated

performance of hourly associates.

. Worked with store managers to ensure merchandise changes aligned with

sales patterns.

Mr. Z's Markets, East Stroudsburg, PA 08/2005-11/2006

Front End Manager

. Responsible for overseeing the entire store operations.

. Assisted manager in all areas and departments..

. Handled sales tracking and reporting, inventory control, all customer

complaints..

. Training and supervised full and part time personnel.

. Ensured excellence in customer service and resolved all problems at

the store level.

EDUCATION

Associates in Criminal Justice

COMPUTER SKILLS

MS Word, Excel, POS, Aloha, Micros, Solar Systems, Internet Explorer,

Powerpoint, Phoneslips, Timeslips by Sage

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