Customer Service Management
Resume:
Omaha, AR 72662 *********@*****.***
Travis Johnson
Profile/Objectiv Creative and dedicated; capable of teamwork or independence in
e the workplace; nurtured by a rich background in hotel
management, customer service, and a desire to continue learning
and helping, I am a match for firms seeking tasks completed
with detailed pride and excellence.
Education 1995 - 1997 Louisiana Tech University
Ruston, LA
2002 - 2003 Lindenwood University
St. Charles, MO
Concentration in Mass Communications with an emphasis in
Electronic Journalism.
Work Experience
March 2003 - July 2008 Midwest Lodging Associates, Inc.
St. Louis, MO
Administration/Management with strong background experience in
customer care. Duties include oversight and supervision of all
daily operations at multiple award-winning local franchise
stores (Comfort Suites, St. Charles, MO & Super 8 Fairview
Heights, IL). Primary duties include, but not limited to
staffing and staff management (Guest Service, Housekeeping,
Maintenance, Food & Beverage), sales/marketing, public
relations, accounts payable and receivable, payroll, purchasing
and more.
Jan. 2002 - 2003 Lindenwood Success Center
St. Charles, MO
Tutored students with a variety of national backgrounds in
efforts to nurture and develop English skills, particularly for
the purpose of collegiate-level composition and oratory. Earned
University Award for Excellence associated with this work.
Aug. 2001 - Jan. 2002 1st Choice Courier & Distribution
Hazelwood, MO
On-call delivery of goods to a five-county coverage area;
gained extensive knowledge of regional geography as well as
insight regarding the daily activities of numerous industries,
organizations, and local activities.
Feb. 2000 - Aug. 2001 May Credit Service Center
Bridgeton, MO
Account Representation; organized, maintained, and collected
upon numerous retail credit accounts found in varying stages of
delinquency; covered four-state region. Developed numerous
skills including but not limited to building long-term customer
relations, specialized internet search skills, and negotiation
tactics.
Interests Literature and journalism covering an extensive variety of
topics.
Music appreciation, covering a variety of styles and time
periods.
Cuisine and gardening, particularly the specialization of
regional and local flavors.
Contact this candidate