Customer Service Medical
Resume:
Kristin Werry-MacDonald
Pittsburgh, PA 15234
*******.**************@*****.***
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OBJECTIVE: To secure a position where my strong organizational skills,
medical background, and ability to work well with others will potentially
lead to a lasting work relationship with a company.
SUMMARY OF QUALIFICATIONS:
. Strong analytical and organizational skills.
. Excellent interpersonal skills, phone manner, and office etiquette.
Created and coordinated schedules for both doctors and patients.
. Both front and back office procedures and functions. Experience with
verifying insurance eligibility, referrals, filing, copying and
transfer of medical records.
. Proficient using Microsoft Office, Windows, and multiple medical
software applications (IDX, McKesson, Centricity). Can type at 60wpm.
. Have experience with MS, CP, and other mental and physical
disabilities
. Have supervisor experience.
WORK EXPERIENCE:
UPMC Passavant McCandless, PA
Nursing Assistant; September 20010
My Responsibilities include:
. Take and record patients vital signs
. Report to Nurse on patient's condition
. Assist my patients to perform their activities of daily living. For
example: Feeding, Changing, Bathing, Walking to the Bathroom, ect.
. Catering my level of care to meet the specific patients' needs.
. Emptying various drainage collection bags and containers. For example:
Foleys, Ostomys,Nephrostomies, ect.
. Recording Intake and Output.
. Maintaining Temperature logs for the various refrigerators
. Perform Blood Sugar Accucheks
. Collect specimens.
. Perform Hemoccult tests.
Home Helpers Brentwood, PA
Direct Patient Caregiver; Got UPMC Position December 2009-September 2010
My Responsibilities include:
. Having reliable transportation to travel to various clients homes
. Assisting my patients with their activities of daily living. For
example: Feeding, Changing, Bathing.
. Accompany to appointments. Can include scheduling transport and the
appointment itself.
. Other tasks as the patient may specifically need.
. I also serve as the weekend on-call supervisor.
. Ran the company while my boss/owner was out of state for a week and a
half.
Homestead Unlimited Greensburg, PA
Home Caregiver/ Floater; Moved to Pittsburgh July 2009-December 2009
My Responsibilities included:
. Having reliable transportation to travel to various clients homes
. Assisting my patients with their activities of daily living. For
example: Feeding, Changing, Bathing,
. Accompany to appointments. Can include scheduling transport and the
appointment itself.
. Other tasks as the patient may specifically need.
. As a floater I opened new cases
. Covered call off shifts
. Was on call to be available 24-7
UPS c/o Spherion Staffing Services Connellsville, PA
Yard Controller; Temporary Position November 2008-Feburary 2009
My Responsibilities included
. Instructing my crew of yard operators which trailer moves to make
. Moving empty trailers from the yard onto the building to be loaded
. Moving incoming loaded trailers onto the building to be unloaded and
sorted
. Setting the building up and taking it back down between different sort
shifts
. Being able to coordinate with different departments and supervisors to
use the trailers the most efficiently. To increase both, speed,
productivity, and be able to ship the most product in the least number
of trailers
. Perform yard checks
. Be able to easily identify different trailer types and have an
understanding of what type can be used in what situation.
Excela Health Orthopedics c/o Venturi Staffing Partners Monroeville, PA
Medical Assistant/ Medical Secretary Temporary Position July 2008-December
2008
Staffed for 7 different Physicians
My Responsibilities included:
. Answer a 6 line phone, be able to transfer and direct calls as
well as answer voicemail
. Schedule new and recurrent patient appointments
. Verify insurance eligibility and obtain referrals when necessary
. Check new and existing patients in
. Check patients out, including scheduling out patient testing and
follow ups
. Filing
. Faxing, Copying, Creating and updating forms. (I have examples
upon request)
. Other office related tasks as they were needed
Excela Health Physicians Practices c/o Venturi Staffing Partners
Monroeville, PA
Medical Records Coordinator/ Medical Secretary Temporary Position May 2008-
July 2008
Staffed for the Former Practice of Dr. Lipinksi
My Responsibilities included:
. Filing: New information that was received, request forms, records to
be stored
. Copying and transferring Medical records
. Acquiring the proper authorizations to release records
. Answering the phone, retrieving and responding to messages
. Sending and sorting correspondence
. Other related tasks, including maintaining and ordering supplies
TRG Customer Solutions Greensburg, PA
Customer Service Representative Center Closed January 2008-May 2008
My Responsibilities included:
. Using an automated dialer to make phone calls
. Utilizing multiple computer applications simultaneously to review a
customers bill and eligibility for services
. Process upgrades and new services through computer ordering systems
. Provide general customer service and support to customers
The Bonton Greensburg, PA
Retail Clerk Seasonal Position November 2007-Feburary 2008
My Responsibilities included:
. Waiting on customers; including purchases, returns, checking stock for
merchandise, contacting other stores for merchandise transfers
. Being familiar with the register and its programs in order to do
various retail functions
. Stocking my department
. Maintaining a neat and organized sales department including the
dressing room
The Westmoreland Digestive Disorders Group LLC Greensburg, PA
Medical Assistant/ Medical Secretary Returned to school was unable to work
full time resigned position
December 2006-October 2007
Practice consisted of Three Physicians and One Physicians Assistant
My responsibilities included:
. Being able to maintain a 5 line phone including answering and
directing calls
. Scheduling new and established patient appointments
. Creating the Physicians' hospital and office schedule
. Filing, Faxing, sorting and distributing incoming faxes.
. Keeping the office supplies ordered and stocked
. Making new charts and chart labels
. Maintaining all the necessary forms for the office, including copying
existing and creating new
. Sorting mail and distributing it to the proper people within the
office.
. Checking patients in and out
. Taking patients to the procedure rooms. Documenting their vitals, and
reason for the appointment.
. Scheduling procedures and other tests/labs through the hospital
. Coordinating patient care through various other offices/ facilities
Excela Health Frick Hospital Mt. Pleasant PA
Health Unit Clerk Varying hours. Left for full time position June 2004-
January 2007
My responsibilities included:
. Maintaining a four line phone
. Paging the Physicians as needed
. Filing charts and other paperwork
. Maintaining the printer and the fax machine. This included sorting
test results and other documents, and then distributing them to their
proper locations.
. Using the computer software to order tests, treatments and other
patient related documentation.
. Coordinating patient care with other departments.
. Copying and maintaining the supply of all necessary paperwork.
. Ordering and stocking office supplies.
Donegal Dairy Queen Donegal, PA
Ice Cream Server/ Kitchen Staff July 2001-November 2003
Leeper's Market and Catering
Cashier, Bakery, Stocker, Catering July 2001-January 2003
Education
Westmoreland County Community College
Courses I have taken include:
. Excel for Windows
. Micro Computer Concepts
. Word for Windows
. Intro to Business
. Techniques of Selling
. Mathematics of Business
. Human Resource Management
. Business Communication
. Advanced Comp.
. Nursing courses through 2nd level Pediatrics
. Medical Terminology
Mount Pleasant Area High School Mt Pleasant PA 15666
High School Diploma
Summary
I have a strong background in leadership and team work. I have exceptional
versatility and adaptability, as well as dedication and the drive necessary
to be a hard working individual. I have the ability to manage multiple
tasks in a high pressure environment. Throughout my extensive work
experience, I have proven time and time again that I am a valuable asset.
My goal is to further my career which will allow me to continue to utilize
my current abilities, as well as continue to learn new skills, while
serving the company with excellence.[pic]
Contact this candidate