Customer Service Quality Control
Resume:
Rodney J. Force
Bridgeton, MO 63044
Cell: 931-***-****
abkloe@r.postjobfree.com
Objective To be the best team player hired.
l Experience
Southwest Airlines
Saint Louis, MO
Position: Ramp Agent
March 2010-August 2010
l To watch for any suspicious baggage or activities.
l Deliver customer service with a sense of warmth, friendliness, individual
pride, and Company Spirit.
l To ensure that only the correct baggage and cargo are loaded on the
plane.
l To ensure the correct information is written on the cargo load sheet.
l Maintain a safe and clean work environment.
l Deliver positively outrageous service.
l Preplanned flights to insure on time departures.
Transstates Airline
Bridgeton, MO
Position: Supervisor
May 2006-March 2010
l To ensure everyone has the proper equipment to do their jobs safely and
efficiently.
l To watch for any suspicious baggage or activities.
l To move manpower to various locations so we can turn around the planes
safely, efficiently and on time.
l To ensure that only the correct baggage and cargo are loaded on the
plane.
l To ensure that our employees are in proper uniform.
l To ensure the correct information is written on the cargo load reports.
l To give suggestion and ideas on how we can improve our processes.
G.M. Wentzville
Wentzville, MO
Position: Absentee Replacement Operator
May 2005-May 2006
l Cover people absent from their jobs.
l Learn new operations quickly.
G.M. Saturn
Spring Hill, TN
Position: Team Leader
August 1995-May 2005
l Setup jobs and workload for my team making sure they are ergonomically
and safely correct.
l Manage teams attendance records, time off and plan manpower.
l Work with other teams to move manpower and workloads to increase
efficiency.
l Attend meetings to discuss future changes and resolve build issues.
l Schedule employees for training classes, keep records of their training
and teach classes.
l Inventory management and ordering tools and supplies.
l Load and unload trailers using mobile power equipment.
l Insure assembly line is stocked with proper parts.
l Update job descriptions as needed.
G.M. Lansing
Lansing, MI
Position: Quality Control Group Leader
August 1978-August 1995
l Inspect vehicle to insure it is in compliance with all federal motor
vehicle safety standards.
l Have vehicles that aren't in compliance repaired and reinspected.
l Schedule employees for training classes, keep records of their training
and teach classes.
l Attend meetings to discuss future changes and resolve build issues.
Perry Mobil
Perry, MI
Position: Full Service Gas Station Attendant
June 1977-August 1978
l Pump gas, clean windshields, check fluid levels, and check tire air
pressure.
l Sell automotive supplies, snacks, and beverages.
l Maintain a clean station.
l Perform lube and oil changes, rotate tires, mount and balance tires, and
repair tires.
l Maintain a daily inventory, tally income for the day, close station, and
make an end of day bank deposit.
l Education
l Graduated High School
l Completed several classes while at G.M. ex: Dale Carnegie, Time
Management Systems, Microsoft Office, etc...
l Qualifications
l Able to operate various types of mobile power equipment.
l Certified to ground handle EMB and CRJ aircraft.
l Proficient in Microsoft Office Suite.
l Good mechanical aptitude due to experience at G.M. and repairing vehicles
for over 20 yrs.
l Being a lead or supervisor for 30+ yrs.
l Have received awards for Safety, Attendance, Suggestions, and Employee of
the Month.
l Excellent written and oral communication abilities.
l Very self-motivated and detail oriented
Contact this candidate