Customer Service Administrative Assistant

Erica D. Johnson

*** ******** **. ** *******, GA 30311 Home: 678-***-****;Cell Phone: 678-***-**** Email:

abkln3@r.postjobfree.com

Customer Service Professional/Administrative Assistant

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (65 WPM)

Computer Skills: Word Excel PowerPoint Access Outlook Windows Vista/XP/7

Professional Experience

Barnes & Noble bookstore (Atlanta, GA) Customer service representative/Café Server, 3/10 to Current

Excelled in role requiring the ability to handle a variety of customer service situation, and specialty request.

Demonstrated proficiencies in telephone and check out within a high volume environment. Calmed

upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of

key clients.

Consistently praised by management for the quality and timeliness of service, attention to detail, exemplary

customer service delivery and team player attitude.

Davidson County Sheriff’s Department Correctional Development Center (Nashville, TN)

Administrative Assistant/Educational Assistant, 8/08 to 5/09

Transcended From Intern to Administrative/ Educational assistant

Taught Hispanic Females Inmates English, Science, History, Grammar and Reading; specializing on GED

skills. Had increase in GED graduates in the Hispanic population.

Transformed previously manual processes relating to students records into an efficient, computerized

system. Efforts exposed students being untested and double female GED Graduation Education and college

bound.

Assistant to administrative staff members completing administrative task/ and dictation of sensitive and

confidential materials.

Strong interpersonal skills to interact with all levels of personnel.

Highly organized and excellent written and verbal skills.

Ability to handle multiple tasks and changing priorities while maintaining a high degree of accuracy and

professionalism.

Proficient with Microsoft Office Suite required especially Excel and PowerPoint

Dell Computers (Nashville, TN) Receptionist/operator (pilot program Live Voice Response), 3/08 to 5/08

Customer service specialist of switch board operator.

Maintaining great customer relation under high call volume environment to increase production and

sales.

Rapidly solved varies of problems and situations for escalated client and future clients of dell

computers. To produce high sales and accurate information to enhance understanding of different

products.

Ability to handle multiple tasks and changing priorities while maintaining a high degree of accuracy and

professionalism.

Darrel Waltrip Volvo/Honda (Nashville, TN) Receptionist/operator/clerk, 7/07 to 10/07

Ability to handle multiple tasking under high pressure and time sensitivity completely and accurately.

Professional voice presence, and accurate information dispensed to new and old clients.

Accurate completing administrative duties which include, filing, mailing, faxing, sorting for new

business day, and researching information on inventory for staff and administration.

Related Qualifications

Experienced with Microsoft (excel, word, power point)

Creator of Hall of Fame for the GED graduates at the Correctional Development Center. Designer and

producer of In house Magazine for the Educational program at the Correctional Development Center.

Created brochure for a small rental facility called the Onyx Room on Jefferson Street in Nashville, TN.

Chairperson of a 3 month Financial Seminar, included Marketing, speaking, planning, Scheduling and

retrieving all of the speakers ending with a 28 % increase from the previous year.

Fisk University (Nashville, TN)

Completed 4 years of studies in Business administration, 2008

Savannah College of Art and Design (Atlanta, GA) winter 2011

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