Customer Service Sales
Resume:
GENE PARMENTIER
Newman, CA 95360
209-***-**** (Home)
209-***-**** (Cell)
SUMMARY:
. Objective: Employment in a position where I can leverage my leadership
and technical knowledge.
. Proficiencies: Practical knowledge of, but not limited to MS Office
Suite (Excel, Word, Visio, Power Point), Outlook, Share Point, Yahoo,
AOL, MSN, Trillian and Jabber messengers, PCAnywhere, WebEx,
Netmeeting, GoToMeeting, Facebook, Posterous and Twitter.
. Skillset: Able to diagnosis, troubleshoot and resolve issues with the
following, but not limited to: HTML, Java Script, CSS, Oracle SQL,
Unix, Cron, Coldfusion, Dreamweaver, Visual Basic, Reflection,
Reflection X, FSSH and Crystal Reports.
EXPERIENCE:
HEWLETT-PACKARD, Palo Alto, CA
Nov 06 - Apr 09
IT Support Lead
Role and Responsibilities:
. Manage support team, handle escalations and communications
to management and internal business partners for HP sales
data warehouse ecosystem from data collection to data
reporting
. Train support team
. Provide guidance and priorities to support team for
application issues.
. Communicate to management and internal business partners
through application metrics, escalation and summary reports
. Perform Problem Management documentation, analytics and
resolution
. Manage Change Management process
GENE PARMENTIER
Page 2
209-***-**** (Home)
HEWLETT-PACKARD, Palo Alto, CA
Sep 00 - Oct 06
IT Support
Role and Responsibilities:
. Provided desktop support for Windows XP platform
. Provided phone and online customer support via social media
and HP apps
. Analyze and support the HP sales data warehouse ecosystem
from data collection to data reporting on Unix, NT, Win2k
and Win XP platforms
. Troubleshoot and resolve technical issues
. Perform Incident Management documentation, analytics and
resolution
. Participate in Change Management process
. Metrics and reporting
. Communication to internal business partners
. Documentation
HEWLETT-PACKARD, Palo Alto, CA
Oct 99 - Aug 00
IT Solutions Tech
Role and Responsibilities:
. Design and develop web applications that will improve the
overall IT organization's communication and application training
efforts.
Major Accomplishments:
. Provided desktop support for NT, Windows 2000 platforms
. Created an organization website
. Designed, developed and rolled out a web-based system
application status, alert and communication tool.
. Enhanced an online training and enrollment website by
implementing security and easier user interface for
training enrollment.
GENE PARMENTIER
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209-***-**** (Home)
HEWLETT-PACKARD, San Jose, CA
Mar 96 - Oct 99
Business Process Analyst
Role and Responsibilities:
. Analyze current IT Retail business processes and tools and
implement necessary process improvements with change
process efforts, tool enhancements and/or changes to
training and documentation
Major Accomplishments:
. Designed and developed a desktop application manager with
Visual Basic that allows Retail Account Specialist to
easily customize, organize and access their desktop tools.
. Rolled out an ergonomic program, which included ergonomic
chairs, adjustable keyboard trays and monitors.
GENE PARMENTIER
Page 4
209-***-**** (Home)
HEWLETT-PACKARD, San Jose, CA
Feb 93 - Mar 96
Retail Account Specialist
Role and Responsibilities:
. Effectively managed the OfficeMax Account by utilizing HP
online account management tools and working closely with
the HP Sales Representative and OfficeMax Sales
Representative through inventory control, tracked
shipments, created product reports and metrics and
coordination with shipment warehouses (Menlo, Fed Ex, etc,)
Major Accomplishments:
. Developed customized Retail Account (Quiz) reports - a
proactive tool that offer Retail Account Specialist with
valuable product status information.
. Initiated and implemented a process that aids in tracking
the status of the retail customer's products that are on
allocation.
. Created process for retail flooring accounts that enable
the Retail Account Specialist to keep track of their
product order-entries.
. Created a "No Charge Skeleton" template that assists in
"on-line no charges" by providing customer satisfaction
resulting in real-time processing and less manual
input/error ratio.
. Created a dedicated centralized workstation that tracks
UPS, FED EXPRESS and MENLO shipments. This on-line
shipping status information provides customer satisfaction
in giving more timely response when processing customer's
P.O.D. (Proof of Delivery) requests.
. Spear-headed the improvement of the "Allocation Process".
. Customized an EDI default template that helps prevent EDI
orders from starting the shipping process without an
address.
GENE PARMENTIER
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209-***-**** (Home)
AVNTEK INC, Santa Clara, CA
Apr 84 - Jan 93
Electronic Technician
Role and Responsibilities:
. Tune, test and repair RF and digital modules in the
microwave frequency range according to Avantek Test
Procedures.
. Train fellow technicians and testers in the use of
Automated Test Equipment.
. Follow bonding masters, schematics and Avantek technical
data.
. Used hand tools and specialized test equipment to
troubleshoot electronic units and to isolate the cause
of the malfunction.
. Maintain records of repairs and tests, by means of
computer-based tracking system.
Major Accomplishments:
. Developed amplifier tracking system, utilizing color-
coding, customized bar graph charts and forms. Trained all
department members in appropriate use.
. Created a database program, using QB45 to further assist
in amplifier tracking and analysis, and to generate
weekly status reports.
CIRCLE K CONVENIENCE STORE, Folsom, CA
Aug 83 - Apr 84
Assistant Manager
Role and Responsibilities:
. Extensive customer service experience including
management of difficult customer situations in face-paced
environment.
. Supervised, trained and assigned work to employees.
. Maintained a well stocked, attractive, clean store.
. Prepared and finalized the Daily Store Report, prepared
daily bank deposit and kept accurate and reliable cash
accountability.
. Ordered and received merchandise as required and practiced
good public relations.
GENE PARMENTIER
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209-***-**** (Home)
UNITED STATES AIR FORCE
Jun 79 - Jun 83
Sgt (E-4), Electronic Warfare Systems Specialist/ECM
Analyst
Role and Responsibilities:
. Collect and maintain avionic maintenance performance data
for use in analyis, reports, studies and problem
identification
. Repair and install computers, radar systems,
servomechanisms, transmitters and receivers in the
microwave frequency range.
. Periodically audit maintenance data for accuracy,
timeliness and compliance with directives.
. Follow schematics and technical procedures to troubleshoot
system problems.
Major Accomplishments:
. Received the Air Force Achievement Medal for targeted
analysis of ECM data and for the restructuring of the
tracking system.
EDUCATION:
. IT Security Certification
. ITSM Certification
. Project Management Certification
. Electronic Warfare Systems Specialist Course
. AN/ALQ-153 Electronic Countermeasure System Maintenance
Course
. Central (Vocational) High School, - Electronics and
television repair, Providence, R.I.
Work References:
. Gordon Lee abkllo@r.postjobfree.com 650-***-****
. Bob Quinn abkllo@r.postjobfree.com 650-***-****
. Susie Hutchinson abkllo@r.postjobfree.com 408-***-****
Personal References:
. Jesse Chavez abkllo@r.postjobfree.com 209-***-****
. Victor Perry 209-***-****
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