Customer Service Project Manager

Tamika Fourqurean

**** **** ******* **. *******, FL. 32839

Phone: 407-***-**** Email: **********@*****.***

Summary:

Professional with extensive experience with management, employer relations, recruitment and

customer service. Organized and able to build rapport with peers and senior staff. Team leadership

skills with the ability to adapt to any situation quickly.

Professional Experience:

July.2014- Current JBT Aerotech (Contract) Orlando, FL

Contract Recruiter

• Perform in-house full cycle recruiting for a shared service center

• Perform phone screens / in person interviews

• Corresponding with shared service center director, managers and corporate staff

• Entering / dispositioning candidates into ATS ( Taleo)

• Working closely with major Universities in the area to recruit recent graduates

• High volume recruiting, exempt and non-exempt accounting / finance / sales and

manufacturing labor positions

February.2013- June.2014 Digital Risk LLC Maitland, FL

Talent Acquisition Specialist ll

• Perform in-house full-service recruiting of mortgage / finance professionals possessing

various skill sets ranging from application processing to funding of home loans

• Assist with the implementation of the FASTLANE program- taking recent college graduates

with minimal professional experience on a fast track to becoming a mortgage underwriter

• Conducting interviews with recent college graduates interested in having a career in the

mortgage industry

• Review, qualify and track eligible applicants through an ATS database

• Provide management on various levels with input on hiring decisions, salary

recommendations and market analysis

• Project manager for a high profile client

• Conducting career fairs for various high profile clients

• Career path conversations with internal employees

• Wrote & implemented training and on-boarding manual for internal new hires

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January.2011-February.2013 Career Education Corporation (Sanford Brown Institute)

Orlando, FL

Senior Career Services Advisor

• Provide career coaching support to Sanford Brown Institute graduates contributing to

successful employment and career success in: Medical Assisting, Dental Assisting, Dental

Hygiene, Cardiovascular Sonography, and Diagnostic Medical Sonography

• Provide career coaching for students and graduates regarding proper interviewing skills,

resume writing, and professionalism

• Run weekly placement reports for Campus President & Regional Career Services Director

• Analyze departmental placement rates to achieve placement goals of 60% programmatically

and overall

• Ensure compliance for internal and external audit purposes to maintain company and ACICS

accreditation requirements

• Assist with orchestrating annual commencement ceremonies

• Represent Career Services in leadership meetings with program chairs and Director of

Education

• In absence of Career Services Director, represent career services department on weekly calls

with campus directors and Regional Career Services Director

• Team lead and trainer when implementing new processes to Career Services department and

new hires

• Create graduate spreadsheet, document placement information and activity for graduates to

maintain and analyze progress for each student in companywide database systems

(CampusVue & Talisma)

July.2008 – January.2011 Walgreen’s Central Pharmacy Operations Orlando, FL

Senior Process Advisor / Third party rejects

• Provided superior customer service in multi-line call center

• Explained insurance benefits & rejections to patients

• In depth knowledge of Third Party Rejects, Medicaid & Medicare plan rejections

• Consistent communication with nationwide insurance companies

• Educating level l &ll process advisors on how to handle insurance rejections in a timely

manner

March. 2006 – May.2008 Health Edge Staffing Maitland, FL

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Recruiting Manager / Human Resources Coordinator

• Full-Cycle recruiting for healthcare providers

• In depth knowledge of Florida employment laws

• Obtained CSP ( Certified Staffing Professional) Certificate

• Diplomatically resolved client complaints as necessary

• Conducted candidate interviews

• Posted advertisements for current job openings

• Solely managed approximately 40 client/candidates per week

• Trained and evaluated subordinates

• Conducted annual and semi-annual employee evaluations

• Point of contact for a portfolio of approximately 80 clients

• Wrote & implemented training and on-boarding manual for internal new hires

Education

University of Phoenix Maitland, FL

Bachelors of Science, Healthcare Administration- enrolled

Florida Technical College Orlando, FL

Associate of Science, Medical Assisting

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