Administrative Assistant Management

Tikisha Ortiz

*** *** ***** ( Newport News, Virginia ( 352-***-**** (

*******.*****@*****.***

Summary Of Qualifications

o Bachelor of Arts, Sociology degree, concentration in Social

Services with double minors in Women's Studies and Black Studies

o Established expert in creating and instituting highly efficient

operation methods designed to further the bottom line and improve

the relationship dynamic between residents, community and the

management company

o Successfully executed complex multi-level implementation of

systematic and strategic improvements through out 170 units

o Highly organized, with excellent interpersonal and communication

skills

o Experienced professional and strategic problem solver

o 10 years of experience in adapting to fast changing and demanding

fast paced environments

o 5 years experience as a Supervisor and Occupancy Specialist of 170

units with approximately 600-1000 residents

o Skilled Advisor of management team, providing in depth knowledge of

the business of housing management combined with exceptional skills

in negotiation, diplomacy and team-building

o Disciplined, prudent, yet savvy and highly organized with a passion

for family and community

EXPERIENCE

Ocala Place Apartments, OCALA, FL.

Independent Management Services New Management -

October 2009 - Present

Apt. Investment Management Company Management - June

2005 - October 2009

Site Manager, Residential Management Consultant, Site Service

Contracts, Leasing, Regulatory

Represent leading residential services management company. Manage the

office, conduct regular walking checks of multi-unit residential

sites. Responsible for timesheets, vendor bids, rent collection, and

for ensuring that the unit's maximum occupancy demands are met.

Provide guidance to staff, based on the company's interpretation, of

statutes, regulation and procedures. Advise staff on issues relating

to site specific concerns such as vandalism, drugs, and illegal

occupancies. Supervise the maintenance staff and ensure that the

units remain in good condition at all times. Administer general

management governance; resolve and address disputes; assist in

marketing and branding; coordinate residential event planning; manage

privacy related concerns; negotiate service/vendor agreements; real

estate/leasing matters; and handle arising regulatory concerns.

Conduct due diligence and research methods for property assessment and

reviews. Consistently received above average ratings for Housing Urban

Development Management Reviews and Reac Inspections.

U.S. Lawns Of Ocala, Ocala, FL

February 2003 - June 2005

Administrative Assistant, Real Estate Management, Site Service

Contracts, Franchising

U.S. Lawns is the 2nd Largest landscaping company in the country.

Responsible for the bookkeeping and payroll using QuickBooks for the

local company that employs over 80 individuals. Managed the entire 30

person office, conducted regular walking checks of 12 commercial

properties. Administered general management governance; resolved and

addressed disputes; assisted in marketing and branding; managed

privacy related concerns; negotiated service/vendor agreements; and

handled arising regulatory matters.

Clerk Of The Court, OCALA, FL

March 2003 - December 2003

Court Clerk/Office Assistant, Criminal Law Administration, General

Criminal Litigation

Preformed sophisticated administrative work within the Misdemeanor

Court Division of the Clerk's Office. Sole record keeper of court

proceedings, including documenting the accurate record of actions and

rulings of the Court. Facilitated the Court's filing system and

maintained order for easy retrieval of the filing of pleadings and

other documents. Updated and closed files as needed that pertained to

prosecutor and court actions taken as well as the sentences imposed.

Conducted research of records and responded to inquires and document

requests for all such filings.

YWCA Montessori Day School, BROOKLYN, NY

July 2000-March 2002

Administrative Assistant, Educational Social Services Administration

Responsible for document filing, retrieval and production in the

Director's Office. Reviewed extremely confidential documents and

proprietary information. Responsible for the organization and

integrity of extremely sensitive client records.

Eleanor Roosevelt Center VALKILL, NY June

1999-August 1999

Leadership Counselor, Youth Services

Counseling and teaching of youth and other counselors. Developed and

presented curriculums for success.

Women's Studies Dept., SUNY College at New Paltz, NY August 1994

- August 1999

Office Assistant, Student Staff, State Academic Administration

Supervised students on entire range of curriculum. Extensively

researched and wrote memoranda on Women's Studies. Comprehensive

analysis on Women's Studies and the regulatory policies governing

them.

LICENSES/SKILLS/Professional ACCOLADES/INTERESTS

. Languages - Spanish

. Certified Occupancy Specialist

. Certified as a Fair Housing Compliance Person

. Proficient in Word Perfect 6.0, MS Word, Excel, MS Outlook,

PowerPoint, Internet, Quick books, Rent Roll, HUD Manager Plus, and

One Site.

. Expert typing and data entry skills

. Running, Dancing, Reading and Travel in the United States

EDUCATION

S.U.N.Y. New Paltz, New Paltz, N.Y. May 2010

Bachelor of Arts, Sociology: Social Services Concentration, Double

Minors in Women's Studies and Black Studies

Contact this candidate