Customer Service Manager
Resume:
Rhonda M. Collins
Lake Matthews, CA
abklkn@r.postjobfree.com
Summary of Qualifications
. Accustomed to working in a fast paced environment, meeting short
deadlines and successfully handling several responsibilities
simultaneously.
. Able to analyze complex and detailed material and solve problems.
. Effective oral and written communication skills.
. Skilled in developing successful office procedures.
. Excellent telephone, filling, interpersonal and organizational skills.
. Experienced in meeting planning and travel arrangements.
Employment History
Office Administrator, Larry A. Gartman, DDS, Rogers, AR November 1996 -
April 2010
. Schedule daily appointments, handle phone communication, greet
patients, collect payments, post accurate record of office charges and
receipts into computer
. Perform business office duties, such as payroll, accounts payable and
accounts receivable
. File dental/medical insurance and handle carrier requests
. Retrieve and file charts for each day's patients; prepare new patient
charts
. Developed and maintained archival filling system
. Computerized the front office via PBS Endo
. Created spreadsheets, forms and databases to aid in the daily
functions of the dental office
. Restored order to the dental supply room while in the course of
organizing a dental supply ordering process and database
. Developed job descriptions and procedure manuals for the front office
. Personal assistant to the Doctor
Office Manager, Simco Products for Design, San Diego, CA
September 1995 - October 1996
. Performed business office duties, handle phone communication, accounts
receivables, post accurate record of office charges and receipts into
computer
. Assisted with balancing all accounts monthly
. Instrumental in creating the Human Resources Department as well as
developing training manuals
. Assistant to the President
. Hired and trained Customer Service Representatives
Office Manager, American Names Association, Rancho Santa Fe, CA
May 1995 - September 1995 (temporary)
. Performed business office duties, handle phone communication, collect
payments, post accurate record of incoming collections into computer
. Direct supervision of a temporary staff of three (3)
. Coordinated and distributed mass mailings
. Created and maintained a membership payment tracking system
. Clerical support
Customer Service/Education Manager, Creative Nail Design, Vista, CA
March 1988 - April 1995
. Managed the daily operations of a $22 million dollar Customer Service
Division
. Daily supervision of three (3) Customer Service Representatives, two
(2) Education Coordinators and the Corporate Receptionist
. Assisted the National Sales Manager in bi-monthly sales meetings,
opening new distributors, writing and instituting training manuals
. Helped with the re-structuring of a $2 million dollar Education
Department program
. Created and supervised daily activity of a sampling program and
mailing lists
. Attended and conducted sales meetings, trade shows and special
training's
. Served on the company's Productive Quality board
Education Coordinator, Creative Nail Design, Vista, CA
January 1991 - March 1991
Customer Service Representative, Creative Nail Design, Vista, CA
August, 1988 - January 1991
Accounts Receivable Clerk, Creative Nail Design, Vista, CA
March 1988 - August 1988
Education
Northwest Arkansas Community College, Bentonville, AR (2000 -2005)
. Paralegal Classes
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