Customer Service Medical

Lindsey Duncan

**** ******* **** *******, ** **758 Phone: 941-***-**** E mail: abklk9@r.postjobfree.com

Objective

The position I am seeking is OP Registrar – Full Time. I have six months experience working for Liberty Medical Supply, INC.

Working with Liberty, I have developed organization, time management, technical skills, and excellent communication & people skills.

I am a problem solver who quickly grasps complex situations and turns them into manageable tasks. I produce quality work even

when under extreme time pressure and deadlines. Because I have many years of experience through my education, I obtain an AA in

Business Administration and currently working on my BA in Marketing.

Experience

LIBERTY MEDICAL, INC. CSR Medco MCC Agent/Open Enrollment Sales REP 08 09

•Responsibilities and relevant skills that I have obtained through Liberty Medical Supply, INC. include; strong skills in time

management, prioritizing tasks, and meeting deadlines, I have been thoroughly trained in Medicare part D, Medicaid, and HIPAA

laws. I am also organized, detail oriented; knack for understanding procedures and cooperatively work with other to produce and

deliver required work. Certain relevant skills included which have been used throughout my time at Liberty Medical.

• Strived for one call resolution of customer service issues.

•Handled a high influx of inbound calls with strict guidelines of HIPAA.

Completed ongoing training to stay ahead of new product, service and policy changes.

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Strike a positive and cooperative tone with both customers and coworkers.

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Responded to customer inquiries and requests and resolved issues efficiently and professionally.

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Exercised strong interpersonal communication skills with customers and department personnel.

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Accepted assignments with an open, cooperative, positive and team oriented attitude.

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AEGIS COMMUNICATIONS, INC. TSR Haband CCH Agent/Team Lead 07 08

Responsibilities and relevant skills that I have obtained through AEGIS Communications Group, INC include; making my workplace

more pleasant by maintaining a positive attitude because I enjoy helping people. Through experience I have become very effective

working with people of different backgrounds and temperaments. I can accurately record, remember, and verbally communicate

detailed information. I have exceptional written and transcription skills. I have a fast hand when keyboarding I have 70 wpm. I also

have been awarded Aegis Communications group Top Affinion Quality, for outstanding performance and lasting contribution by

Affinion. Relevant skills included below which have been used throughout my time at AEGIS Communications Group, INC.

Deliver world class customer service and build customer satisfaction and loyalty

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Provide effective and timely resolution of a range of customer inquiries.

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Complete ongoing training to stay abreast of product, service and policy change

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Increase the customer experience by providing information on new products, rate plans, and services through up selling

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opportunities.

Managed multiple priorities and maintained effective results in a quota driven workplace.

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Education

Keiser University, Associates of Arts in Business Administration 06 08

Keiser University, Bachelor of Arts in Marketing 08 09

*A waiting Fall summer to complete Bachelors degree.

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