Customer Service Sales
Resume:
Danielle Minor
Beloit, Wisconsin 53511
608-***-**** home
608-***-**** cell
Email: ******@*****.***
Career Objective
To secure a career working in Human Resources, which will enable me to use
my academic knowledge and the skills that I learned in my experience.
Work Experience
Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago
01/1995-10/2008
South Elgin, IL
Assistant Store Manager
0. Complete sales, production, and inventory reports. Achieved sales of
1.5 million in 2006 and 2007.
1. Provide coaching and personal to staff up to 50 employees.
2. Interview, hire, train, and develop performance evaluations. Review
job applications.
3. Facilitate team meetings and communicate ideas.
4. Communicate to all staff and customers the importance of the Goodwill
Mission.
5. Assure compliance of company policies and procedures. Handle benefit
questions.
6. Handle and mediate human resource issues. Update personal files.
7. Operate facility within budgeted expense levels.
8. Coach individuals with barriers to employment.
9. Maintain store presentation with volume of goods, signage,
housekeeping and clothing displays.
10. Lead and motivate staff to create a productive team.
11. Enter payroll daily using ULTIPRO and AS400. Review and send to
corporate office.
12. Create motivational games to improve work environment.
13. Control and manage shrink reduction.
14. Assist with customer service
15. Make customer service decisions.
16. Continually use the Kaizan method of continuous improvement in the
production area.
17. Case management
Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago
Janesville, WI
Supervisor
18. Responsible for store operation and control expenses.
19. Ensure sales reports are done on a timely basis.
20. Monitor rotation of goods.
21. Maintain quality standards.
22. Ensure customer service standards are being met.
23. Resolve customer issues and investigate.
24. Implement safety standards.
25. Complete safety audits monthly.
26. Assist with hiring, training, and mentoring employees.
27. Facilitate new hire orientations.
28. Train staff on workplace violence, Kaizan standards, safety standards,
and policy changes.
29. Lead and motivate all staff.
Kohl's Department Store Janesville, Wisconsin
Cashier/ house wares 09/1994-12/1994
30. Operate cash register.
31. Stock and display house wares department.
32. Assist customers.
Kmart Madison, Wisconsin
Cashier/ Stocker/ Layaway 10/1993-8/1994
33. Operate cash register
34. Stock shelves
35. Assist customers with their layaway purchases.
Education
Concordia University 414-***-****
12800 North Lake Shore Drive
Mequon, WI 53097
Major: Business Management and Communication
Associate of Arts Degree, May 2005
Craig High School
401 South Randall Ave
Janesville, WI 53545
Graduate: 1993
Other Qualifications
. Attended Supervisory development program in 2006.
36. Participate in two Kaizan events.
37. Attended seminar, " How to deal with difficult employees and
customers".
38. Direct new hire orientations. Sign employees up for benefits.
39. Facilitate safety training, conflict, and mission training.
40. Participate in the Career Path Program for leaders.
41. Attended leadership classes in Milwaukee.
42. OSHA certified for forklift operation and safety.
43. Represented Goodwill to the Optimist Club of Rock County.
44. Created a non-profit business plan for Concordia University.
45. Developed a fashion show for Goodwill.
46. Knowledge of Microsoft Word, Excel, Power Point, Office, and Outlook.
47. Participated in grand openings of new stores.
48. Received certificates for meeting sales goals of a million dollar
store.
49. Mentor and coach individuals to achieve goals.
50. Lead and motivate individuals.
51. Punctual, great attendance.
52. Knowledge of computer system and office equipment.
53. Operate multi-line phone system.
54. Multi-task
55. Volunteer for Meals on Wheels.
56. Received success skills certificate from Rock County Job Center
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