Customer Service Medical

N icole T. Williams

*** ** *** ** *-*** Renton, WA 98057

425-***-**** ***********@*****.***

Objective: A position that allows me to use the Customer Service, Office and Medical

A dministration skills I have gained through work experience and education.

H ighlights:

Five (5) years of Customer Service work experience.

Three (3) years of Medical Client Service, including telephone customer service and patient

scheduling, work experience.

MS Office Suite (Word, Excel, Outlook) - Intermediate Level Skills

Internet Proficient

Experience: Williams Building Services Seattle, WA

Receptionist 06/2007 to 10/2009

• Received calls and operated telephone console.

• Recorded name, time of call, nature of business and person called.

• Typed memos, correspondence, reports and other documents.

• Scheduled appointments.

• Answered customer inquiries/requests.

• Collected and distributed mail and messages.

• Provided information regarding schedules and locations of departments,

offices and employees.

Boeing Corporation Bellevue, WA

Facilities Maintenance 10/2006 to 05/2007

• Responsible for high-level janitorial duties including sweeping, mopping,

cleaning/sanitizing restrooms and offices.

• Maintained and inventoried cleaning supplies.

• Trained new employees and assisted supervisor when needed.

• Provided excellent customer service to clients while demonstrating exemplary

t eamwork

Swedish Medical Center Seattle, WA

Patient Coordinator 09/2005 to 08/2006

• Provided patients with customer and pre-care service

• Handled numerous clerical duties, including reception, filing, data entry, etc.

Education: Renton Technical College Renton, WA

High School GED Completion March 2009

H ighline Community College Des Moines, WA

Phlebotomy August 2008

Seattle Empowerment Training Seattle, WA

Customer Service Training September 2002

Excellent American Sign Language skills since 1985

References: Available upon request

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