Customer Service Data Entry

Sara Costa

**** ****** ****** *** ******, IA ****0

Cell: 515-***-****

***************@***.***

Administrative and Customer Service Office

Profile

Administrative support professional offering versatile office clerical/ customer

service skills and proficiency in Microsoft Office programs. Strong planner

and problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality.

Education

Hamilton College Urbandale, IA

Relevant Courses:

MS Office

Electronic Presentations

Keyboarding and Document Formatting

Communication

Customer Service

Professional Office Procedures

Mercy College of Emergency Services – Des Moines, IA

Relevant Courses:

• EMT B

Key Skills

Office Clerical Support Spreadsheets Front Desk Reception

Skills: Filing Event Planning Customer Service

Data Entry Calendaring Multi line Phones

Comput MS Word MS Outlook MS Publisher

er Skills: MS Excel Windows MS PowerPoint

Experience

GuideOne Insurance LLC WDSM, IA SR Rating Analyst / 2006 to 2010

Handled multifaceted clerical tasks (e.g., data entry, filing, records management, billing

and phones) as a Senior Rating Analyst. Renewed Commercial Insurance Policies,

maintained records, quoted potential policies for Clients, amended current policies and

ensured the delivery of premium service to clients. Became a trusted assistant known

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for “will do” attitude, flexibility and high quality work.

Highlights:

Communicated effectively with multiple departments to put all applicable forms,

endorsements and claims information needed into customer files to appropriately

price policies. Established strong relationships with Underwriter and Career Agents

to gain support and effectively achieve results.

Provided timely, courteous and knowledgeable response to information requests;

transferred calls; and prepared official correspondence.

Checks and appraises policy premiums and underwriting information prior to

issuance of policy declarations.

Developed and determined appropriate rating data to input into the rating system

enters the data and edits reports generated from this process to determine

accuracy of data. Manipulates and enters data into the billing system.

Earned excellent marks on performance reviews, with citations for excellence in

areas including work volume, accuracy and quality; ability to learn and master new

concepts; positive work ethic; and commitment to providing unsurpassed service.

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