Customer Service Quality Control

Location:

Posted:

September 29, 2010

Jennifer A. Millican

**** ******* ******* *****. • Nashville, TN 37221 • abklbx@r.postjobfree.com • 615-***-****

Objective

• To use my passion for customer service excellence and organizational management to help a team

of professionals regularly exceed goals.

Education

• Middle Tennessee State University, Bachelor of Science, Concentration in Organizational

Communications, May 2006

Professional Experience

The Dominican Campus – Nashville, Tennessee 2007 – 2009

Database Assistant / Special Events Coordinator

• Create data requests/lists, basic maintenance of database, entering gifts/payments, create records

of event participants

• Responsible for assisting development officers with various administrative duties

• Plan, implement, manage, and oversee all donor-related events

• Produce and create all event-related collateral pieces including invitations, programs, and e-blasts

• Collect and coordinate reservations and payments for various campus events

University Club of Nashville – Nashville, Tennessee 2007 – 2008

Banquet Attendant

• Work as a team leader with responsibilities that include food production, customer service, on-the

job training, and quality control in a catering environment

• Coordinate logistics of events according to banquet order of events

• Ensure preparation elements for events are in place such as name tags, programs, presentation

equipment, etc.

Cingular Wireless – Brentwood, Tennessee 2006 – 2007

Telesales Consultant

• Develop revenue by handling incoming calls and adding new subscribers

• Effectively sell to the customer’s needs through the use of rapport building, probing for needs and

recommending a complete package of wireless service

• Achieve monthly, quarterly, and annual sales objectives, while ensuring the optimum customer

experience and satisfaction

Puleo’s Grille – Murfreesboro, Tennessee 2004 – 2006

Trainer/Server/Shift Leader

• Uphold strict customer service levels of the company.

• Interact with customers at a personal level as to build business for the company.

• Act as a leader among peers to set an example

• Plan/Organize special events to include recruitment of volunteers, securing donations, venue

selection, and entertainment/food