Customer Service Medical Billing
Resume:
Matthew J. Taylor
Bakersfield, CA ****9
**********@*****.***
Skills:
- Type 70-75 wpm
- Microsoft Word and Excel
- Exceptional communication skills
- Excellent customer service
- Strong attention to detail
- Prompt, courteous and self-motivated
- Follows direction and works well with others
. Experience:
2009-2010 Mercy Plaza Respiratory & Medical Supplies
Bakersfield, CA
Medical Billing
Billed government and private insurances to obtain the maximum allowable
amount of compensation. Ensured that all state and federal healthcare laws
were abided by. Assisted the customer service department by researching and
providing information to the client and co-workers such as ICD-9 & CPT
coding, and eligibility. Posted payments, obtained prior authorizations,
processed denials and collections.
2007-2009 Allied Business Schools
Laguna Hills, CA
Student Services Representative
Assisted students via telephone and email in a call center setting.
Transferred calls to appropriate department. Processed student's requests
and answered any questions or concerns. Ordered software for students and
tracked orders. Entered new student data and billing information.
2003-2007 Mercy Plaza Respiratory & Medical Supplies
Bakersfield, CA
Lead Customer Service Representative
Implemented new techniques to efficiently increase productivity in the
customer service and filing departments. Communicated with nursing staff
and physicians to process and complete physician orders to aid patient
care. Verified insurances, answered telephones, ordered office supplies,
demonstrated use of equipment, operated cash register, and input and
processed patient's personal and insurance data for billing purposes.
2002-2003 Townsend Design
Bakersfield, CA
Custom Orthopedic Specialist
Manufactured customized knee and elbow supports for the leading distributor
of orthopedic braces. Aided in the training of all new staff members.
1998-2002 Mercy Plaza Pharmacy
Bakersfield, CA
Delivery Driver
Delivered prescription medication to skilled nursing facilities, retirement
communities and patient's homes. Routed drivers, answered telephones and
transferred calls.
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