Customer Service Years Experience

Jonathan Teigland

***** ******** ***

Apple Valley, MN 55124

952-***-****)

EDUCATION B.A. Magna cum laude in English, St. Olaf College,

Northfield, MN, 2002

-Minor in Nordic Studies

-Completed career-related courses in journalism, advanced

creative writing, advanced

creative nonfiction, literary studies, myth & film, mass

media, media & contemporary

culture, and photography.

SUMMARY OF -Four-plus years experience writing, editing copy-editing

and training

QUALIFICATIONS -Skilled in supervision/cooperation of writers, interns

and contractors

-Well-developed organizational, communication and

leadership skills

-Skilled technique in summaries, blurbs, essays, stories,

scripts, legal and technical writing

-Strong background in professional marketing and

publishing departments

-Experienced writer in entertainment, legal and local

events

-Expert summary writer, movie critic, reporter and web

blogger

-Extensive web writing and editing experience

PROFESSIONAL Senior Publishing Specialist, Thomson Reuters/West

Publishing, July 2006-Present

EXPERIENCE -Write summaries for three or more monthly reporters for

the Jury Verdicts Team

-Serve as jury verdicts editor for states including Texas,

Michigan, Virginia, Georgia and Colorado

-Proof and copyedit publications for managing editors

-Organize and analyze case documents and search dockets for

legal materials

-Oversee and train contractors, interns and international

employees

-Assist in layout of publications and their release to

manufacturing

-Maintain team calendars for layout and release to

manufacturing

Customer Service Representative/Assignment Inventory

Specialist, ATS Medical, Inc. Jan. 2004 - June 2006

-Managed customer service calls and requests daily

-Proofread and edited numerous professional documents for

marketing department

-Organized mass mailings

-Processed invoices and related materials

-Assisted national and international sales field

Executive Editor, Golden Valley Orchestra Newsletter, Fall

2004

-Solely in charge of editorial content

-Writer of articles, coordinator of interviews

-Assisted in graphic layout

Staff, The Manitou Messenger, St. Olaf College, 1999-2002

-Arts & Lifestyle Section Editor (2000-2001)

-Variety Section Editor (2001-2002)

-Critic and reporter (1999-2002)

-Managed staff reporters

-Copyedited submitted articles

-Developed story ideas, assigned to writers and assisted

them

Call Center Lead, NCS-TSA Project, Summer/Fall 2002

-Supervised staff of numerous temporary workers

-Organized key government documents

-Supervised testing of hundreds of candidates for airport

security positions

-Traveled to various locations including Washington, D.C.

and Palm Springs, CA

RELATED SKILLS -Over two years experience in Quark

-One-plus years experience in InDesign and UltraEdit

-Four years of experience with Westlaw and state and

federal dockets

-Two years experience in MAX

-Advanced skills in Word, Excel, PowerPoint and Access

ON THE WEB

-Contributing writer and blogger for Starpulse:

http://www.starpulse.com/news/Jonathan_Teigland/

-Entertainment news and review blog:

http://hollywoodlandflash.com News and polished musings

on the entertainment industry

-Movie article published in the Eau Claire Leader Telegram

in January 2010:

http://www.leadertelegram.com/entertainment/story/article_e6

76b22d-c8da-5746-9280-a32767a2fb17.html

HONORS -Recipient of Above and Beyond Award at Thomson Reuters

for excellence in training employees

-Elected to Phi Beta Kappa

-Guest lecturer at St. Olaf College film classes on the

films of Alfred Hitchcock

-Short story published in The Quarry, St. Olaf literary

magazine

-Staff winner of Minnesota Newspaper Association's General

Excellence Award

-Minnesota Better Newspaper Contest: 1st place in Arts &

Entertainment

-Winner: 2001 St. Olaf International Photo Contest

-Judge: 2002 St. Olaf International Photo Contest

References available upon request.

Contact this candidate