Customer Service Manager

Dominique Massie

Cellular Phone 619-***-**** E-Mail: **********@*****.***

OBJECTIVE

To obtain a position that will fully utilize my skills and abilities

developed through training, experience, and education.

EDUCATION

Le Cordon Bleu College of Culinary Arts, Las Vegas, NV

Associates of Occupational Science in Culinary Arts

. Graduation Date: December 2010

San Diego State University, San Diego CA

. Bachelor of Arts in Communication, Minor in Political Science

Completion Date: May 2008

Skills

. Effective Communication Skills

. Know how to lead a team

. Fast learner

. Ability to self manage and motivate

. Have a professional work ethic

. Conflict management skills

. Critical thinking skills

WORK EXPERIENCE

Whole Foods Market San Diego, CA

11/09- Present

Prepared Foods Team Member

. Provide excellent customer service

. Communicate clear and effectively

. Answer phone and pages to department quickly and with appropriate

phone etiquette

. Follow and comply with all applicable State of California Health and

sanitation procedures

. Prepare items on station assignment list, and as predetermined

. Practice proper use of knives, slicer, and other equipment

. Operate and sanitize all equipment in a safe and proper manner

. Perform other duties, as assigned and follow through on supervisor

requests in a timely manner

Chipotle Mexican Grill San Diego, CA

08/09- 11/09

Prep Cook

. Prepared food items on a daily basis

. Maintained a clean and sanitary kitchen area

. Consistently followed recipes

RaKaDeKa San Diego, CA 07/07 - 06/08

Manager

. Created and implemented a system which allowed guests with food

allergies to eat without fear of becoming ill

. In charge of opening and closing restaurant

. Made sure proper sanitation and cleaning procedures were followed

. Made sure quality of product was achieved

. Trained employees

VOLUNTEER EXPERIENCE

. Server, Susan G. Komen Breast Cancer Fundraiser

08/08

. Information Booth, ACF annual convention 07/08

. Server/Cook, St. Vincent DePaul 01/05-

06/06

CERTIFICATION

. ServSafe Certified

ACHIEVEMENTS

. 2nd Place Pannier De Marche Baking Competition at Le Cordon Bleu

Las Vegas, 02/08

. 3rd Place in Appetizer category Hidden Valley Ranch Competition at

San Diego County Fair, 2007

. 1st Place Grand Prize in Ghirardelli Chocolate Championship at San

Diego County Fair, 2006

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