Customer Service Sales

Donna Hicks

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*** ********* **. **********, ** 40299 502-***-**** Home

abkl72@r.postjobfree.com 502-***-**** Cell

OBJECTIVE: Motivated professional seeking a challenging position that will provide

room for professional and personal growth.

PROFILE: l Excellent interpersonal and communication skills

l Detail oriented for accurate results

l Strong analytical and problem solving skills

l Skilled at providing excellent customer service

l Self-starter; works effectively with others

l Adapts well to new situations and learns quickly on the job

l Strong passion to succeed and achieve goals

WORK EXPERIENCE:

The User Friendly Phone Book, Louisville,KY 8/2006 - 2/2010

Credit/Office Manager

1 Review sales contracts before sending to Corp

2 Keep Attendance records

3 Proof phone books

4 Help resolve customer service issues

5 Work closely with Sales Managers and Sales Reps

6 Set up payment plans

7 Responsible for recovery of aged accounts receivable

ProLift Industrial Equipment Company, Louisville, KY 10/1998 - 8/2006

Sr. Credit & Collections Specialist

3 Check new customers credit history and assign appropriate credit limit

4 Responsible for recovery of aged accounts receivables

5 Make collections calls

6 Update customer information

7 Prepare and post deposits

8 Process credit card payments

9 Assign new accounts for collection calls

10 Supervised staff of two

11 Support management at seven locations

12 Provide excellent customer service to both internal and external customers

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Kentucky Farm Bureau, Louisville, KY 8/1992 - 10/1998

Administrative Assistant

13 Worked in claims department

14 Answered multi-line phone system

15 Set up appointments for estimates for damaged vehicles

16 Printed new claims

17 Ordered police reports

Lynch, Cox, Gilliam & Mahan, Louisville, KY 2/1987 - 8/1992

Legal Assistant

18 Assisted Attorneys in trial preparation

19 Compiled legal briefs

20 Filed legal documents at the local and federal court houses.

COMPUTER EXPERIENCE: Proficient in the Windows environment using MSWord

and Excel;

Internet searching skills

References Available Upon Request

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