Customer Service Sales
Resume:
Sylvia DeWees
Newport News, Virginia 23601
abkl6f@r.postjobfree.com
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SUMMARY OF QUALIFICATIONS:
. Exceptional customer service skills and ability to work with diverse
backgrounds.
. Hard worker and reliable.
. Computer literate with Microsoft Word and other software programs.
. Ability to accurately multitask assignments for better efficiency.
PROFESSIONAL EXPERIENCE:
Office Support Staff 2003 - 2008
Suffolk, Virginia
State Inspector
Virginia Department of Transportation
. Completion of office duties in support of the VDOT's day to day
operations.
. Enforcement of tunnel regulations to prevent hazmat, over-height, wide
loads and unauthorized vehicles from traveling through the Downtown
and Midtown Tunnels.
. Accurately completed reports, logs, controlled and directed traffic,
as needed.
. Organization of the file system, answered/directed telephone calls and
handling of daily office duties.
Production Clerk 2000 - 2003
Hampton, Virginia
Customer Service Specialist
Newport News, Inc.
. Reconciliation of overstock merchandise and inventory.
. Utilizing automated accounting software to design lay-out print for
seasonal publication and press releases within the Marketing
Department.
. Data entry for customer catalogue request, product information and
deliveries.
. Telephonic support to resolved customer complaints on merchandise and
authorized company discounts and credits.
Telemarketer 1999 - 2000
Hampton, Virginia
West, Inc.
. Addressed customer inquiries and resolved issues on behalf of the
company to increase customer satisfaction and sales.
EDUCATION:
2009 Business Management courses - Thomas Nelson Community College -
Virginia
1995 Stenotype Academy - New York, New York
1993 Liberal Arts courses - Queens College - Flushing, New York
REFERENCES:
Furnished upon request
Contact this candidate