Customer Service Manager
Resume:
Karlene G. Olmstead
Mertztown, PA 19539
610-***-**** (home)
610-***-**** (cell)
email: abkl61@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Proven performance record in management demonstrating capabilities as
an effective leader in dynamic environments including
problem solving, creativity, and excellent customer service. I work
well in team environments or alone.
CAREER OBJECTIVES
To work in a position that is challenging and effects people in a
positive manner.
SUMMARY OF WORK EXPERIENCE
Giorgio Foods Inc. (Temple)
August 2010 – Sept. 2010
Packer
Responsible for inspecting, sorting and packing frozen mushrooms. Also
responsible for cleanliness and safety while on the job.
Salon & Medical Spa @ Lords & Ladies (Douglassville)
May 2010 – August 2010
Aesthetician
Specializing in facials, microdermabrasion, chemical peels and waxing.
Also responsible for excellent customer service, data entry, making
appointments, filing, inventory and every day operations of the
business.
The Spa @ Bear Creek Conference Center and Resort (Macungie)
May 2009 – May 2010
Cosmetologist
Specializing in facials, scrubs, manicures, pedicures, up-do’s, waxing
and makeup. Also responsible for excellent customer service and
answering phones, data entry, making appointments, filing, inventory
and every day operations of the business.
Teletech @ Home
August 2007 – January 2008
At Home Agent / Best Buy Concierge
Specializing in excellent customer service for Best Buy. Answering
questions in a timely manner or directing calls to the correct
department.
Beauty Bar (Coventry Mall)
October 2005 – May 2009
Salon Manager
Responsible for daily operations of the business including scheduling,
job assignments, inventory, customer service, and accounts. Responsible
for hiring of new stylists, coaching of new and existing stylists, and
ordering professional and retail products. Also responsible for data
entry.
.
East Penn Manufacturing Company Inc.
October 2000 - October 2005
Cable Assembly and Packing
Responsible for cleaning, assembling, packing, and labeling
cables.Safety Committee member from November 2001 until November 2004.
Weis Markets
June 1998 - October 2000
Stock Clerk
Responsible for replenishment of inventory and receiving incoming
inventory.
Giorgio Foods
August 1996 - December 1997
Floater Frozen Food Department
Responsible for inspection and packing of frozen foods
.
Holiday Hair (Kutztown)
November 1995 - August 1996
Salon Manager / Cosmetologist
Responsible for daily operations of the business including job
assignments, scheduling, inventory, customer service, and bank
deposits. Specializing in haircutting, styling, coloring, highlighting
and perms.
Casa Le'nda
June 1980 - March 1989
Cosmetologist / Salon Manager
Specializing in hair and nails.Became manager in 1986 - 1989.
Responsible for daily operations of the business including scheduling,
job assignments, inventory, customer service, and accounts.
EDUCATION
Fleetwood Area High School,Pennsylvania
Berks Vocational / Technical School, Oley, Pennsylvania
Commonwealth of Pennsylvania, Department of State, Bureau of
Professional and Occupational Affairs
Cosmetology Manager License
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