Customer Service Sap

**** ********* ** ***** 916-***-****

Rancho Cordova, CA 95742 E-mail *************@*******.***

Luis Rodriguez

Objective To join a competitive group where I can provide quality services and

support, develop and improve business functionality, business

processes and maximize resources. Give and gain knowledge on the

consulting industry.

Functional summary SAP functional knowledge including provide support for business

process improvement 1 full cycle from blue printing to implementation to

post mortem. 2 years as an SAP business analyst for Intel, and

inventory lead for Wyeth Pharmaceuticals.

Employment Current SunFoodsLLC Woodland, CA

Business Analyst

Support overall IT needs for a 150 users in communications,

infrastructure, hardware and software. SAP first point of contact for

general questions, but mostly focus in WM part of the business.

Investigate, troubleshoot and submit recommendations for SAP

business requirements.

2009-2010 Intel Corporation Folsom, CA

Business Analyst

Responsible to provide 2nd level support and problem solving to

complex and not so ordinary questions. Collaborating on project teams

with application developers, testing analysts, and project managers.

Gathering and clarifying business requirements with customer, and

understanding the customer's business processes to identify the value

drivers associated with the project. Training and development for 1 st

level support, providing guidelines for process improvements for the

Costa Rica team. Perform general functional configuration on

transportation and logistics execution including: Shipping conditions,

route codes and load bill of lading, sales group, bin configuration,

CMF’s, and other emergency fixes for production support.

2007 Carlson Logistics West Sacramento, CA

Warehouse Supervisor

1 Provide supervisory and technical skills to direct the operation of

warehouse facilities. Responsible for the receipt, storage and

shipping of materials in 3rd party warehouse facility. Increase

warehouse inventory accuracy to 99.9% in less than 3 months

utilizing and improving the cycle count process. Responsible of the

warehouse restructure and in general warehouse facilities.

2002 - 2006 Wyeth Pharmaceuticals Guyanabo, PR

Inventory Lead

Primary functions were to maintain and provide resolution to

inventory discrepancies, provide root cause analysis and suggest,

test and implement process improvements. Develop and deliver

training material for go-live and troubleshooting guide for post go-

live. Collaborate on the SAP WM implementation from blue

printing development, IQ, OQ and PQ testing, warehouse layout,

training and implementation support and post implementation

support. Design and configure put away sequence, picking

sequence, storage type, storage sections, and bin sections,

scrapping process. Maintain and make sure that we executed

under FDA 21 CFR section 210, 211 part 11 compliance, QSE

(Quality Systems elements), GMP (Good Manufacturing Practices)

and document level 3 procedures, SOP’s (Standard Operation

Procedures).

2001 - 2002 UPS Logistics Catano, PR

Warehouse Supervisor

Duties included the implementation of the WMS system, team

integration and inventory control for the packaging material of

Johnson & Johnson, managed by UPS Logistics. Develop and

implement new process as well as reporting to both UPS Logistics

and Johnson & Johnson of the inventory levels, sales and

purchase orders. Team development and customer service were

also under my responsibilities.

2000 - 2001 Intel Corporation Folsom, CA

Logistics Customer Service Business Analyst

Duties included the distribution, installation, operations, and

troubleshooting of site distributed SAP and Planning computing

environment. Participate in hardware/software projects and

deployment plans. Analyze work group systems and recommend

solutions. Manage virus protection procedures. Drive day-to-day

business needs by managing processes and/or workflow. Respond

to customer/client requests or events as they occur. Develop

solutions to problems utilizing formal education and judgment.

Create training material for process improvements and deliver the

training to coworkers. Awarded with the Y2K compliance and

Business process improvement, SAP 4.6B upgrade and also

recognized for an excellent customer service support.

1996 - 1999 Intel, PR Inc. LTD Las Piedras, PR

Logistics Customer Service/Customer Service planner

On a special assignment for the planning operations I was

responsible for scheduling and planning materials for production in

accordance to customer demand, plant capacity and WIP, to meet

optimum response at least cost. Analyze capacity given by

Industrial Engineering group and adopt it to each product health

variables and other planning parameters including overtime,

extensions, and shutdown. Coordinate/drive additional capacity to

support customer such as quick turn over and product up sites.

During this period I reduce the Retail product delinquency from

$3.5 million to $500 k, incrementing customers’ trust on planning

group.

I was the main contact between the distribution center, planning

and Corporate Customer Service representatives for inbound, interplant,

and outbound material of equipment and finished goods. Develop and

implement control systems to move materials in a timely and cost

effective manner. Work performed within generally defined parameters.

Also traffic duties such as: inbound carrier claims, carrier pick ups

coordination, negotiate priorities for outbound VOC’s (Vendor Of

Choice), internal and external customer support with transportation data,

expedite NFO (Next Flight Out) parts to avoid lines down situations.

Puerto Rico Distribution Center awarded me for Excellent Job and great

customer Service Support and received from the IBM Sales and

Marketing team recognition for Excellent Logistics Customer Service

Support and the Highlight of Customer Orientation and Quality.

Summary of Oct 22 – Oct 26, 2007 SAP Folsom, CA

qualifications SAP MDM100

Completed 5 day course for Material Data Managements Provided

by SAP Corp.

Oct 29 – Nov 2, 2007 SAP Folsom, CA

SAP SCM600

Jan 2008 SAP Folsom, CA

SAP SCM605

Languages English/Spanish

Education Ana G. Mendez University

111 units towards my Bachelor’s Degree in Business Administration

Contact this candidate