Valerie A. Osborn

**** ***** ***** . *** *****, CA 93635 . (209) 509- 9059 .

abkl2c@r.postjobfree.com

Accomplished leader with vision, operational acuity, the ability to

effectively problem solve, strategize and plan; experienced in not-for-

profit communications, public relations, marketing, sales, business

development and fund development.

Summary of Qualifications

. Self starter who multitasks well in high paced environments with

excellent organization, time management, planning and problem solving

skills.

. Outstanding project management, presentation, persuasive speaking,

communication and interpersonal skills.

. Skilled in staff and volunteer development and recruitment, selection,

training, supervision and recognition.

. Experienced in event planning, marketing, promotion, program

development and quality control.

. Excellent budgeting and fiscal management abilities; experienced in

budget development, management, accountability and fund development.

. Highly approachable, poised and competent with all audiences with a

demonstrated ability to transcend cultural differences.

. Achievements include the frequent selection by management for

accelerated promotions and priority assignments.

. High degree of professional and personal integrity and commitment to

ethical values.

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Professional Background and Accomplishments

Samaritan Village . Hughson, CA 2009 - 7/2010

Public Relations, Marketing, Resident Services and Business Development

Manager

. Key organization spokesperson for both internal and external

audiences; established solid relationships with media and local

community leaders.

. Worked collaboratively with community partners to improve the lives of

customers we served. Through extensive program development focused on

encouraging, supporting and improving healthy living habits throughout

the community.

. Increased awareness of organization and service lines through

expansion of website development collateral materials, community

outreach and public speaking engagements, resulting in a 20% census

increase within first two months of employment.

. Directed fund development programs and events.

. Created guidelines for establishing new alliances while continuing to

develop existing alliances.

. Developed, implemented and measured strategic marketing and

communications plans.

. Carried out complete reorganization of Marketing, Public Relations,

Communications and Resident Services departments.

. Designed and introduced new systems and processes, resulting in

increased revenue, efficiency, quality, and patient/ customer and

employee satisfaction.

. Oversight of multiple departmental budgets, implementation of cost

reduction plans, bid preparation, contract negotiation and resource

management, resulting in a 23% cost savings for the organization.

. Management of staff; directed personnel in all aspects of employment,

supervision and training.

. Authored policies, newsletter, resident handbook and performed copy

editing, proofreading, and fact checking for articles, policies

prepared by in-house staff. Managed, created and edited company

website. Designed, authored, and edited press releases and business

profiles.

Valerie Osborn

Page 2

(Professional Background and Accomplishments, Continued)

Memorial Hospital Los Banos (Sutter Health Affiliate) . Los Banos, CA

2002 - 2007

Executive Director of Public Relations, Marketing, Communications, Fund and

Business Development

. Identified, established, and maintained key relationships with

community leaders by serving as the key communicator for the hospital.

Establishment of solid relationships with individuals, businesses,

media, news, and public leaders resulted in appointment to the City's

Planning Commission.

. Managed and directed fundraising programs.

. Worked collaboratively with community partners to improve the lives of

children, adults, families, and the entire community through program

development, health fairs and clinics.

. Development of highly functioning and effective Board of Directors.

. Developed annual marketing and communications plans in support of

Sutter Health region and system objectives and strategies; implemented

assigned area marketing and communications campaigns; collaborated in

the development and implementation of the Central Valley marketing and

communication plans and strategies.

. Tracked and reported of marketing and communications strategies to

determine the effectiveness of strategy and tactics.

. Developed and directed highly effective communications strategies;

aiding in the successful launching of the Rural Health Clinic,

introductions of new physicians and programs for the community.

. Promoted the planning coordination and management of large scale

productions, annual health fairs, galas, physician and donor

recognition dinners and meetings as well as seminars, trainings and

special events.

. Co-chair in service excellence training for physicians and management

team. Efforts resulted in hospital receiving the 'most improved

hospital award', within the Sutter Health system, to include positive

community recognition for highly improved patient satisfaction.

. Achieved widespread media coverage and improved brand awareness and

acceptance.

Affiliations and Volunteerism:

March of Dimes (Local fund development leader2002 - 2010)

American Heart Association (2003 - 2009)

Soroptimist (2001 - 2009)

Los Banos City Planning Commission (Vice-Chair 2002 - 2007)

Miano Elementary Parent Teacher Club (1996 - 2003)

Presbyterian Preschool (Vice-Chair 1990 - 1996)

Education

University of Phoenix, Phoenix, AZ (2007)

B.S. in Business Administration

Certifications, Licenses and Training

Paralegal & Notary Public Certifications, California

Studer Group Service Excellence Co-Chair, Sutter Health

Computer Skills:

Macintosh, Windows, Access, Vista, Word, Excel, PowerPoint, Project, Adobe

Photoshop, Publisher, Internet, REPS, Raiser's Edge and other proprietary

databases

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