Manager Customer Service

ELILAH SIAS

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**** ******** # ***, ** ****, Texas. 79925 214-***-****

OBJECTIVE: To obtain a position with a company or for an individual who is in need

of a responsible, quick thinker to manage their community or business.

EXPERIENCE: Property Manager, NALP Certified, eight years in the apartment

industry, including maintenance management, budget administration, and vender

relations.

PROPERTY MANAGER

Integrity Asset Management, El Paso, Texas.

02/01/06 - Present

Increased occupancy rates from by focusing on overall apartment quality, improving

advertisement, streamlining office procedures, and developing resident relations.

Met delinquency and expense quotas.

Actively sourced, screened, and identified candidates for our

company.

Served as a point of contact for staff and

applicants throughout the hiring process.

Worked with an accountant on functions related to accounts

payables/receivables.

In-depth knowledge and understanding of Landlord and Tenant Law, and all applicable

government regulations relative to leasing.

DUTIES:

•Manage average of 6-8 employees and all facets of operation and administration of

several unit properties.

•Oversee maintenance and upkeep of private and public aspects of property, including

facilities and vender supplier relationships.

•Composed and/or typed letters, reports, memos and other

documents which may include contracts, proposals, technical

documents, statistical and/or special forms.

•Posted legal notices and appeared in court for evictions.

•Process accounts payable/receivable, and responsible for all marketing and advertising

requirements.

ASSITANT MANAGER

Lake Fairway Apartments/Sunridge Management, El Paso, Texas.

08/07/05 - 02/01/06

Initiated, maintained, and monitored staff, office and tenant records,

files and logs.

Collect rental payments, perform collection activities, and initiate tenant eviction process

as required.

DUTIES:

•Coordinated office activities and schedules; performed or

office clerical duties such as filing,

distributing mail, and typing and/or creating a wide range of

letters and other material .

•Served as the primary administrative support to the manager by assisting to a wide

variety of highly complex, responsible administrative duties.

LEASING SPECIALIST

Colinas del Sol/Bohannon Development, El Paso, Texas.

04/01/05-08/01/05

Gateways@Centreport/Value Group Realty, Arlington, Texas

2004-2005

Desert Tree/ Nationwide Management

03/01/00 - 08/10/02

.

Apply highest level of customer service standards; and, combine patience, determination,

and persistence to resolve client issues and ensure 100% satisfaction.

Adapt in all areas of business administration to include Accounts Payable/Receivable,

Finance, Budgeting, Ordering, Advertising, Marketing, Leasing, and Collections.

DUTIES:

•Meet with prospective tenants and show apartments, and prescreen/prequalify renters.

Maintained appointment schedules/calendars

•Excelled in strong closing ratios

•Respond to all tenant inquiries, maintenance issues, and other general requests

•Effectively manage all daily business operations and staff within leasing, office, and

maintenance areas.

OTHER EXPERIENCE:

BARTENDER/TRAINER/WAITRESS

Hooters El Paso, El Paso, Texas.

1997-2004

EDUCATION:

UNIVERSITY OF TEXAS 1999-2000

HI-TECH INSTITUTE 2003-2004

REFERENCES UPON REQUEST .

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