Administrative Assistant Customer Service

Shernene Hatch

*** ***** *** **********, ** ***** 205-***-**** abkl0o@r.postjobfree.com

OBJECTIVE

To obtain an Administrative/Office position that will utilize my customer service and professional skills.

PROFESSIONAL SUMMARY

2 1 Coordinate with staff for operational support activities of the unit; serve as a liaison between departments and

operating units in the resolution of day-to-day problems

2 2 Professional demeanor when answering telephones, assisting visitors, and resolving problems

2 3 Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors,

which also include travel and lodging arrangements

2 4 Operate desktop computer to compose and edit correspondence and memoranda from dictation or verbal direction;

transcribe, edit, and distribute meeting agendas and minutes

2 5 Proficient in the use of word processing, database and spreadsheet software

TECHNICAL EXPERIENCE

Software/Databases: Microsoft Word, MS Power Point, MS Excel, Avaya, Cisco, ADP; QuickBooks

Operating Systems: Microsoft Windows

PROFESSIONAL EXPERIENCE

Admin Assistant –Accounts Payable 01/2007 – 12/2008

AFL Network Services @ Northrop Grumman Pascagoula, MS

2 6 Provided administrative support, scheduled meetings, and prepared presentations

2 7 Documented, answered and routed calls to the appropriate party

2 8 Utilized QuickBooks Pro to post, verify, and balance debit and credit entries

VOIP/VMAC Technical Administrative Assistant 01/2006 – 01/2007

AFL Network Services @ Northrop Grumman Pascagoula, MS

2 9 Installed and removed telephone lines based on criteria from bay Networks and Telecommunications

3 0 Updated and maintained calendars

3 1 Assisted with setting up new hires telephone extension

Recruiter 10/2005 – 01/2006

Pilot Catastrophe/Clark Personnel Mobile, AL

3 2 Sold services to prospective clients, built existing relationships, recruited candidates, and placed accounting and

financial professionals in suitable positions

3 3 Marketed to clients by phone, e-mail, and meetings; conducted presentations and participated in networking events

Administrative Assistant/ Executive Secretary 02/2002 – 03/2005

H&H Hair Salon Mobile, AL

3 4 Greeted clients and answered phones, assisting clients with any questions or concerns

3 5 Completed data entry, billing and collection of past due invoices, and ordering of supplies

3 6 Created check request for bill payments and researched billing issues

3 7 Processed payroll weekly using Quickbooks Pro

Labor & Delivery Unit Secretary 02/2001 – 02/2002

USA Hospital/Clark Personnel Mobile, AL

3 8 Assembled patient charts; transcribed physicians orders, diagnostic tests and therapies by electronic order entry

3 9 Processed patient admissions paperwork and discharge paperwork

EDUCATION

Master of Business Administration Expected: 09/2011

American InterContinental University Hoffman Estates, IL

40 Concentration: Healthcare Management

Bachelor of Business Administration 03/2007

American InterContinental University Hoffman Estates, IL

41 Concentration: Management

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