Project Sales

Kelly Stackhouse

**** ********* **.

Franklin, WI 53132

224-***-**** (W) 414. 423.5252 (H)

*****.**********@****.***

Objective

SEEKING A POSITION TO UTILIZE MY ANALYTICAL AND SYSTEMS SKILLS IN A FAST

PACED ENVIRONMENT.

Work experience

TAKEDA PHARMACEUTICALS

Deerfield, IL

Business Analyst July 2008 - Current

Attain user business requirements and create the User and Functional

Requirements documentation.

DEVELOP AND EXECUTE USER ACCEPTANCE TEST FOR VARIOUS SYSTEMS PROJECTS.

SUPPORTED VALIDATED SYSTEMS AND FOLLOWED THE SDLC PROCESS.

PROVIDE BUSINESS PARTNER SUPPORT ON PROJECTS AND FOR DAY-TO-DAY ISSUES FOR

SAMPLE COMPLIANCE, SAMPLE OPERATIONS, AND SALES ADMINISTRATION.

WORK ON CROSS FUNCTIONAL TEAMS TO SUPPORT BUSINESS INITIATIVES SUCH AS THE

CHAMP UPGRADE PROJECT.

COORDINATE THE OUTLOOK MIGRATION PROJECT WHICH UPGRADED ALL HOME OFFICE

EMPLOYEES TO A NEW EMAIL SYSTEM.

PARTICIPATE IN MONTHLY STATUS MEETINGS WITH OUR BUSINESS PARTNERS.

CREATE, MONITOR, AND RESPOND TO USD SERVICE REQUESTS FROM OUR BUSINESS

PARTNERS AS WELL AS WITHIN IT.

GENERATE PPM TICKETS FOR WORK & CHANGE REQUESTS WORKING ACROSS THE IT

ORGANIZATION.

TAP PHARMACEUTICAL PRODUCTS, INC.

Lake Forest, IL

Systems Analyst January 2006 - July 2008

Perform coordination role on the PC refresh project which included

upgrading over 3000 computers with Windows XP, MS Office 2003, Lotus Notes

6.5.4, and other software upgrades.

EXECUTE END-USER FOLLOW-UP TO ENSURE SUCCESSFUL COMPLETION OF SYSTEM

UPGRADES.

COORDINATE ALL SCHEDULING OF THE SYSTEM UPGRADES.

CONTRIBUTE TO THE PORTAL PROJECT TO SWITCH FROM COMPANY INTRANET TO PORTAL

TECHNOLOGY.

PARTICIPATE ON THE TEAM TO ROLL-OUT AN ETHICS AND COMPLIANCE PROGRAM.

PERFORM SYSTEM TESTING, CREATING TEST SCRIPTS, COMPILING RESULTS, AND

COMMUNICATION TO CLIENTS.

ACT AS SYSTEMS ANALYST SUPPORTING ALL SYSTEM RELATED NEEDS TO CUSTOMER

SERVICE, CONTRACTS & PRICING, AND PHARMACY DEPARTMENTS.

RESPONSIBLE FOR ALL SYSTEM RECERTIFICATIONS OF THE ENTERPRISE-WIDE SYSTEMS

AND APPLICATIONS.

COORDINATE DISASTER RECOVERY EFFORTS FOR ALL BUSINESS CRITICAL APPLICATIONS

AND SYSTEMS.

MANAGE THE DAYLIGHT SAVINGS TIME PROJECT TO ENSURE ALL APPLICATIONS AND

SYSTEMS WERE APPROPRIATELY TESTED. PERFORMED FOLLOW-UP AFTER THE TIME

CHANGE.

OPERATIONS ANALYST JUNE 2002 - DECEMBER

2005

Perform enterprise-wide audits of computer accounts to remain compliant

with our standard operating procedures.

RESPONSIBLE FOR GENERATING METRICS FOR MONTHLY REPORTING.

CREATE MONTHLY REPORTS IN EXCEL AND POST TO WEB.

MANAGE OUR INTERNAL OPERATIONS REVIEW BOARD WHERE ALL SYSTEMS NEED TO PASS

THROUGH BEFORE IMPLEMENTATION.

REVIEW THE OPERATIONS TECHNICAL SERVICE GROUP WORK/PROJECT TICKETS TO

ENSURE TIMELY COMPLETION OF TASKS.

MAINTAIN INTERNAL PROCEDURES AND DOCUMENTATION FOR POSSIBLE AUDIT REVIEWS.

WORKED WITH VARIOUS DATABASES IN ORDER TO GENERATE NECESSARY AUDIT REPORTS.

CREATE CHANGE ORDER REQUESTS TO FACILITATE THE AUDIT PROCESS.

JULY 2000 - JUNE 2002

Senior Systems Analyst

Perform liaison role between Marketing clients and IS Marketing systems

group on specific projects.

ACTIVELY MANAGE PROJECTS TO ENSURE REQUIREMENTS ARE MET ON TIME, WITHIN

BUDGET, AND WITH APPROPRIATE QUALITY.

LEAD PROJECTS FROM INCEPTION TO COMPLETION SUCH AS THE TEXTBOOK ORDERING

SYSTEM, COMAC, LEGAL RESOURCE NETWORK, OPINION LEADER RESOURCE, AND

OPERATING DECISION PACKAGE.

FACILITATE THE LAUNCH OF A NEW DRUG, SPECTRACEF.

EXECUTE TECHNICAL SOFTWARE QA TESTING PROCEDURES FOR ALL MARKETING SYSTEMS

APPLICATIONS.

DEVELOP AND UTILIZE FORMAL PROJECT MANAGEMENT METHODOLOGY STANDARDS WITHIN

THE MARKETING SYSTEMS GROUP.

SUPERVISE CONTRACTOR PROGRAMMERS ASSIGNED TO PROJECT TEAM.

DEVELOP WEB SITES FOR SUCH CLIENT GROUPS AS PREVACID, MANAGED MARKETS

GROUP, AND LUPRON.

CONSULT WITH CLIENTS AND PROVIDE ANALYSIS CONCERNING BUSINESS PROCESS

IMPROVEMENTS, PROBLEM RESOLUTION, AND SYSTEMS SOLUTIONS.

PREPARE AND EXECUTE SYSTEM DEVELOPMENT PLANS, TEST PLANS, TRAINING PLANS,

AND POST LAUNCH SUPPORT PLANS.

AUGUST 1997 - JULY 2000

Supervisor, Commercial Computer Help Desk

Oversee Field deployment for projects such as: Computer upgrades to

standard load, TAP's intranet, PowerPlay, and various other sales projects.

COORDINATE ROLLOUT OF LAPTOPS, PRINTERS, PERIPHERAL EQUIPMENT AND TRAINING

FOR ALL NEW SALES REPRESENTATIVES DURING THE SALESFORCE EXPANSION, AND NEW

HIRES DUE TO ATTRITION.

EVALUATE LATEST TECHNOLOGY FOR HARDWARE UPGRADES; PRUDENTLY SELECT EVOLVING

TECHNOLOGIES FOR USE AT TAP BASED ON BUSINESS ADVANTAGE, PRICE FAVORABILITY

AND EASE OF USE BY CUSTOMER BASE. SELECT APPROPRIATE SOLUTIONS FOR BOTH

REMOTE FIELD USE AND ALL AREAS OF COMMERCIAL CUSTOMERS, I.E. CUSTOMER

SERVICE, CONTRACTS & PRICING, KEY EXECUTIVE PACKAGE, PHARMACY, WAREHOUSE,

ETC.

MONITOR DISK UTILIZATION AND SPEED PERFORMANCE TO IDENTIFY NECESSARY

HARDWARE UPGRADES OF EXISTING EQUIPMENT TO MEET TAP BUSINESS NEEDS. MANAGE

REPLACEMENT MINIMIZING DOWNTIME FOR CUSTOMER BASE.

MANAGE THE CENTRAL 800 COMPUTER PHONE SUPPORT # FOR THE ENTIRE COMMERCIAL

SIDE OF THE BUSINESS. PROVIDE SUPPORT TO MEET CUSTOMER EXPECTATIONS,

ESCALATING CALLS WHEN NECESSARY.

DESIGN AND PRESENT HELP DESK REPORTS (NATURE OF CALL, VOLUME, DISTRIBUTION,

CLOSURE RATES) TO MANAGEMENT. DISCUSS WAYS TO IMPROVE CURRENT PROCESSES

AND PROCEDURES. STAY ABREAST OF INDUSTRY METHODOLOGIES FOR BEST PRACTICES,

APPLYING PRACTICES AT TAP WHERE APPROPRIATE.

PERFORM LIAISON ROLE WITH MIS SECTION MANAGERS AND SYSTEMS ANALYSTS ON ALL

ISSUES PERTAINING TO EACH FUNCTIONAL DEPARTMENT'S CUSTOM SYSTEMS AND ALL

SUPPORT ISSUES. ALSO LIAISON ROLE WITH SYSTEM DEVELOPERS PROVIDING TEST

EQUIPMENT, TECHNICAL ASSISTANCE AND PARTICIPATING IN PILOT PROJECTS, SUCH

AS ELECTRONIC EXPENSE REPORTING.

SUPERVISE A STAFF OF APPROXIMATELY 20-25 TECHNICIANS SUPPORTING 2000

EMPLOYEES, INCLUDING THE ENTIRE SALESFORCE, REGIONAL OFFICES, AND

COMMERCIAL HOME OFFICE ON ALL SOFTWARE, HARDWARE, AND SYSTEM ISSUES.

PARTICIPATE IN THE BUDGET PLANNING PROCESS, INCLUDING ALL CAPITAL

EXPENDITURES REQUIRED FOR COMPUTER EQUIPMENT, EXPENSE MONIES FOR PROJECTS

AND CONTRACTOR STAFF, AS WELL AS PROJECT EXPENSE BUDGETS.

WORK WITH MIS MANAGEMENT TO STAFF HELP DESK WITH APPROPRIATE MIX OF

HEADCOUNT AND CONTRACTORS TO MEET FLUCTUATING WORK DEMANDS. WORK WITH

HUMAN RESOURCES CONVERTING CONSULTANTS TO TAP EMPLOYEES. INTERVIEW

CONSULTANTS FOR POTENTIAL CONTRACT AT COMMERCIAL HELP DESK.

JUNE 1996 - AUGUST 1997

RemoteWare Administrator

Manage all RemoteWare servers and nodes for the entire salesforce.

CREATE WORK OBJECTS TO SEND AND RETRIEVE DATA FROM THE SALESFORCE FOR SUCH

APPLICATIONS AS POWERPLAY, EXPENSE REPORT SYSTEM, AND THE SAMPLE ORDER

SYSTEM.

COORDINATE EXPENSE REPORT SYSTEM PILOTS FOR INITIAL ROLLOUT.

PERFORM COMPUTER TRAINING ON THE EXPENSE REPORT SYSTEM, SAMPLE ORDER

SYSTEM, AND REMOTEWARE FOR THE SALESFORCE.

MAY 1995 - JUNE 1996

Operations Administrator

Manage all network, mail, oracle, ras, and vms accounts for the entire

company.

PERFORM THIRD LEVEL SUPPORT OF ALL NETWORK, NETWORK MAIL, REMOTE MAIL,

ODBC, AND ORACLE TROUBLESHOOTING ON THE DESKTOP.

MAINTAIN PROPER SYSTEM BACKUP PROCEDURES FOR THE ENTIRE COMPANY.

DECEMBER 1993 - MAY 1995

Handle server support of the Microsoft Mail system.

HELP DESK ANALYST

Provided computer/printer support to the entire company.

PERFORMED PHONE SUPPORT AS WELL AS ON-SITE SUPPORT TO ENTIRE COMPANY.

MANAGED ALL REQUEST FOR CAPITAL EXPENDITURES OF COMPUTER RELATED EQUIPMENT

FOR TAP.

TRAINED SALESFORCE PERSONNEL ON ALL COMPUTER APPLICATIONS AND GENERAL USE

OF THEIR COMPUTER.

EDUCATION

1989 - 1993

Northern Illinois University

DeKalb, IL

Bachelor of Science

MAJOR: OPERATIONS MANAGEMENT AND INFORMATION SYSTEMS

EMPHASIS: INFORMATION SYSTEMS

REFERENCES AVAILABLE UPON REQUEST

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