Customer Service Manager

Kimberly Ann Novak

*** ********* ****** *********, ** 14223

716-***-**** abkkzu@r.postjobfree.com

September 28, 2010

To Whom It May Concern,

The last several years of my career have been dedicated to the field of administration and consumer

relations. My main focus has been placed on office management, customer service, financial tasks and

various clerical duties. After completing a Bachelor degree in Business Administration at Houghton

College, I began work as a Property Manager for Belmont Housing Resources. Currently, I am interested

in the Administrative Assistant position, per the listing. I would be a successful candidate because of my

ability to thrive in a fast pasted office environment, while upholding productivity and excellent customer

service standards.

A solid skill base has been built throughout my education and work experience, which I am able to

consistently utilize. My current job requirements include managing and coordinating administrative

activities at multiple site offices, financial budgeting and extensive customer interactions. I also place

focus on developing community and resolving conflicts. In my previous position, as an Office

Administrative Coordinator, I gained experience in the clerical field. I am versed in management, client

relations, correspondence, budgeting, appointment scheduling and telephone etiquette. Furthermore, my

education and training experiences have broadened my business and administrative knowledge, as well as

developed my management potential.

Multi tasking, adaptation and time management have become intricate parts of my everyday environment.

I am a detail oriented individual, who believes in strong follow-through. My goals have been reached

while working independently, as well as with a team. I am a self-motivated individual, who possesses the

ability and drive to excel in all endeavors. My aim is to consistently go beyond what is expected of me in

the work place.

Please refer to my resume for a more detailed explanation of my experience and training. Thank

you for the opportunity and I look forward to speaking with you.

Sincerely,

Kimberly Ann Novak

K imberly Ann Novak

132 Fairfield Avenue Tonawanda, NY 14223

716-***-**** abkkzu@r.postjobfree.com

PROFESS IONAL EXPER IENCE

2008-Present Belmont Housing Resource of WNY, Buffalo NY

P roperty Manager

● P reparation of advertising and marketing programs to include open houses,

s taging, networking and tours

● Establish rapport with applicants and residents; determine needs, present

p roperty and obtain lease commitment

● Monitor service requests and building inspections while making

recommendations and improvements

● B udget preparation, financial reviews and various financial tasks

● E xperience working with senior, disabled and family populations

● Daily resolution and management of resident concerns and complaints

● Community Outreach; develop contacts and relationships within the health care

f ield

● Supervision of site staff; conduct in terviews, performance reviews and daily

guidance

● Schedule, organize and coordinate resident activities, t r ips and events

2004-2008 Buffalo Hearing and Speech Center, Buffalo NY

Administrative Office Coordinator

● D irected all activities related to the ordering, funding and maintenance of

hearing aids and cochlear implant equipment

● Reception of incoming clients/ patients; including scheduling, check-in, copayment

collection, verifying insurance information and maintaining complete patient files

● Obtained health insurance and physician referrals through direct communication

and petition wri ting

● Switch board operation and extensive telephone interaction

● M anaged correspondence; emails, memos, meeting minutes, presentation

p reparation and facilitation of department functions

● Team lead for clinical support staff; interoffice promotion

EDUCAT IO N AND TRA I N I NG

Bachelor of Business Administration, Houghton College

L icensed Real Estate Salesperson and Certified Occupancy Specialist

Versed in Word, Excel, PowerPoint, and In ternet

Contact this candidate