Michelle McKown

***** ** ***** **., *********, OR 97008

503-***-**** (c) 503-***-**** (p)

abkky0@r.postjobfree.com

Certified Lean Sigma Greenbelt

Summary: Enthusiastic Quality Manager with twenty plus years experience in

a manufacturing environment. Proven ability to lead in a team based

environment with a strong track record of process improvement. Exceptional

communicator with expertise in driving change and leading through the

resistance to it. Strong in taking a proactive approach to balance business

goals and employee involvement. Resourceful and accountable for project

management and completion. I have a passion for learning to achieve

personal and professional growth and development.

Notable Accomplishments:

. Obtained certification as a Lean Sigma Greenbelt. As a result I became

the lab leader in the continuous quest to eliminate waste and reduce

variation in all processes as well as instilling a team based work

environment.

. Eight plus years experience being a change agent. Workplace

transformation is journey and the change agent is the initiator of

involving employees, promoting creative thinking, paradigm shifting,

organizing resources, validating the need for change and gaining

consensus to change.

. Ten plus years practical experience with process improvement initiatives

using theories such as Total Quality Management, Six Sigma theories

using DMAIC (define, measure, analyze, improve, control), and Lean

Manufacturing methodologies.

. Strong skills with team development and involvement in creating best

practices and overall ownership and accountability for quality of work

and understanding their responsibility to the customer, thus providing

employees with pride of workmanship and joy of work.

Testimonial:

"Michelle was granted the ELOA`s certification as Lean Sigma Greenbelt in

2007. The certification required satisfactorily completing classroom and

simulation training as well as successful completion of two improvement

projects. During our project work Michelle was very professional and worked

well with the associates on the production floor. I would not hesitate to

work with Michelle again as she demonstrated skills and qualities I vaule

in my professional and working relationships."

- Stefano Relli, Lean Six Sigma Black Belt/Operational Excellence

"I`ve known Michelle for 1 1/2 years while she was my supervisor at Oregon

Health & Science University. Although Michelle came into the department

knowing very little about sterile processing she adapted quickly to how the

department worked and what was needed to make our group operate more

efficiently. Michelle grasped what needed to be done and jumped in with a

positive attitude that not only inspired the staff, but truly moved us

forward in reaching the goals of our Mission."

- Gary Cook, Sterile Processing Tech III

Work Experience:

Oregon Health and Science University Portland, Oregon

Supervisor October 2007 - February 2009

Worked with another unit supervisor managing the staff and workflow of a

three shift operation accountable for providing sterile, complete surgical

sets. Responsibilities included but not limited to; working with doctors

and operating room staff to resolve issues, providing daily staffing

assignments, identifying improvement opportunities, on-call duties, taking

care of the needs of all operating room units in four hospitals on the

university grounds, and employee training.

. Hired based on my Lean Sigma Greenbelt and practical experience with

process and workflow improvements. Obtained on-the-job training to learn

department specific tasks.

. Facilitated department leads to create standard work instructions for

the six major functions within the unit.

. Provided high level Lean Sigma training to all staff members to assist

them in identifying improvement opportunities as well as include them in

the improvement initiatives.

. Created and implemented daily shift change communication practices

including logging pertinent information for future use. This resulted in

smoother shift change overs and more thorough information consistently

being shared with all team members.

. Worked with Union Stewards to successfully resolve employee concerns.

. Led the team responsible for improving the decontamination process

including providing work instructions, process maps, visual aids,

training outline and schedule, and audit plan.

. Took 1 sick day in 1 1/2 years of service.

OptiCraft -Essilor USA Portland, Oregon

Quality Manager April 2004 - July 2007

Accountable for all quality initiatives at the local lab level.

Responsibilities included; facilitating process improvement teams,

performing outgoing quality auditing, implementing Lean manufacturing and

Six Sigma practices, performing root cause analysis, maintaining data

collection and analysis, identifying improvement opportunities, and

customer service.

. Became certified as a Lean Sigma Greenbelt by successfully completing 2

improvement projects. As a result I became the local lab leader in the

application of Lean Manufacturing and Six Sigma practices for increased

attention to improvement opportunities and initiatives.

. Led the process improvement team accountable for standardizing and

improving the blocking process resulting in an increase of quality by

52% and bringing productivity within expected standards.

. Implemented Visual Factory and 5S practices resulting in a cleaner more

organized work environment as well as aiding in the maintenance of

inventory levels at a minimum par level.

. Facilitated Kaizen events charged with lab layout projects. Both events

successfully identified and implemented the needed outcome to reorganize

workspace for increased organization and productivity as well as a

reduction of waste and variation due to the diverse product lines.

. Established shift startup and shutdown procedures that included:

restocking, face to face communication, area cleanup, machine setup.

Smoother shift changeovers and the introduction of team work was the

outcome.

GM Nameplate Beaverton, Oregon

Supervisor June 2003 - January 2004

Managed the staff and daily workflow of a fifteen person department.

Responsibilities included daily work assignments, job scheduling, oversight

of the support staff, and ensured customer spec compliance on molded parts.

. Assisted with all quality control duties to ensure that customer

specifications were met.

. Proactively and independently collected and analyzed statistical data

to identify root causes and opportunities for improvement.

. Organized press startups, teardowns, and setups.

John Harland Portland, Oregon

Coordinator March 1999 - June 2002

Managed the workflow in a fifteen person department responsible for the

post collation, machining, mailout, finish, and delivery of product. Led

process improvement teams responsible for standardizing multiple processes

within the department.

. Led the team responsible for the implementation of Just in Time

Manufacturing and Cellular production, resulting in a reduction of work

in process by 62% and cycle time by 85%.

. Standardized multiple processes within the department resulting in

reduced variation, improved customer satisfaction, and increased

productivity.

. Designed and built ergonomic work stations and conducted ergonomic

training programs plant wide reducing time and money lost due to

repetitive motion injury.

Shift Coordinator January 1994 - March 1999

Responsible for all phases of production and management of twenty-eight

employees and ten functional areas during the second shift. Worked with US

postal service employees for product delivery validation. Performed

daily/weekly/monthly computer backups and maintenance. Responsible for the

weekly cleaning and maintenance of all department machinery as well as

building security for weekend closure. Drove data collection and analysis

efforts through the plant to identify opportunities for process

improvement.

. Selected by upper management for the role based on outstanding previous

performance as a lead worker

. Facilitated the Quality Improvement Team tasked with standardizing and

improving the printing process resulting in improved customer

satisfaction, reduced variation, and increased productivity. The process

went from 143 steps to 52 steps.

. Used Statistical Process Control methods to drive data collection and

analysis throughout the plant to identify opportunities for improvement

and perform root cause analysis. Identified common vs. special cause

before making changes.

Promotions path October 1985 - January 1994

Started with an entry level position. Was continuously promoted over nine

years based on outstanding performance and commitment to the company.

. October 1985 to 1987 worked as a bindery mailout clerk. Job duties

included quality checks, mailing prep, packaging, and mailroom delivery

of orders.

. 1987-1990 promoted to a Bindery machinist: Duties included; Running

Bielomatic binding machine, various industrial cutters, Heidlberg

binding machines, job ticket and order management, manage work by date

or priority process, and delivery to mailout.

. 1990-1991 was promoted to Pressline Assistant. Responsibilities

included; ensuring stock was delivered to ten press operators based on

order identification, worked with warehouse to maintain stock at par

levels, worked with laser department when new need printing plates were

needed, ensured ink and other press materials were maintained and

assisted with daily paperwork.

. 1991-1993 Promoted to a press operator. Ran a Heidlberg 1 color press.

Responsibilities included quality checks of my work, maintenance and

troubleshooting of machine problems, accurate readability levels of

magnetic ink. Was one of the top 5 press operators throughout the

company branches in the nation.

. 1993-1994 Promoted to Pressline Lead. Accountable to continue running a

press as well as assist the supervisor with workflow and staffing

management, daily paperwork. Performed the role of supervisor when the

supervisor was absent from the workplace.

Education:

North Marion High School May 1984

Degree: Diploma

. Completed high school with a 3.75 GPA. Have taken numerous classes,

workshops, seminars and on-the-job certifications.

Skills:

Certifications

. DDI: 15 courses taken with DDI training November 2010

. Luftig and Warren: Statistical Process Control I & II April 2001

. Essilor USA: Lean Sigma Greenbelt July 2007

Other Skills

Change Agent MS Office programs to include Visio and

Excel add-ons

Data Analysis Team Training

Team Building Quality Control

Sterile Processing knowledge At ease in any manufacturing environment

Fast Learner

Personal Interests:

. As a native Oregonian I enjoy the outdoors. gardening, camping, hiking,

fishing as well as outdoor community events

. I have taken several beading classes and enjoy making jewelry and other

ornamental beaded items.

. I subscribe to the Deming Institute and SixSigma monthly newsletters to

stay current with what is happening in the marketplace.

Salary Expectations: Although negotiable $50,000 annually

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