Lee Ann Wilson

*** ******* ****

Millbrook, AL **054

Mobile: 334-***-****

Email: abkkxs@r.postjobfree.com

I' Finished

Country of citizenship: United States of America

Veterans' Preference: No

Highest Grade: GS-322-4, 9/1983-6/1984

Contact Current Employer: Yes

WORK EXPERIENCE SSI-Satelite Services Inc. 7/2009 - 4/2010

Montgomery, AL US

Salary: 46000.00 USD Per Year

Hours per week: 40

Work Control Supervisor

Supervise 3 Work control and 2 supply warehouse employees. Supervise

daily operation and administration of the department by providing

technical, administrative and operational support to achieve departmental

goals and objectives. Provides 24/7 technical, administrative, and

operational support to Work Control and After hours Message Center

employees. Assesses and evaluates workflow, and task performance

within the department to identify opportunities for continuous process

improvement and ensure adherence to approved departmental practices.

Well versed in the duties and responsibilities of departmental positions

and understands the interactions required between positions to ensure

efficient workflow. Established and maintains effective Facility Manager

Training Program. Serve as Telephone Control Officer, Facility Manager,

Equipment Custodian, Government Furnished Property Custodian, and

serve as the Operation Records Custodian. Utilize software application,

utilities, procedures, and reporting tools to ensure accuracy of data, and

data consistency. Ensure that all metrics are met for Work Control Area,

Warehouse, and Maintenance Engineering. Provide summary and metric

data each month to Operations Superintendent. Point of contact for

customer service issues and complaints. Research and find resolution

satisfactory to customer. Directly interacts and assists Operations

Superintendent. Provides training, documents departmental training, and

assists in the development of training materials, procedures and

departmental guidelines. Performs a wide range of administrative

functions to include reporting, filing, scheduling, review and approval of

time sheets.

-Audit and Approve Time-sheets

-Schedule full and part time employees

-Prepare Job Descriptions and training programs for employees

-Interview and hire competent employees

-Provide computer support for employees, shop supervisors, Operation

superintendents and Program manager

-Supervise Work Control, Customer Service, Controllers, Dig Permits and

332 Area

-Carry phone 24/7 to provide assistance to all program control employees,

message center employees, handle customer complaints

-Telephone Control Officer

-Inventory Management Custodian

-Equipment Manager

-Warehouse Supervisor

-Man Unit Control Center for Military Exercise and actual disasters

-Audit and make corrections for IWIMS and ACES entries

-System Administrator for IWIMS

-Run End of session on daily, monthly and annual basis for operations and

financial areas

-Prepare employee appraisals

-Keep employee training up to date and keep training records for all

department employees

-Established and maintained effective file system for over 300 facilities

-Established and maintained effective Facility Manager Training Program

-Serve as Facility Manager for building

Computer Sciences Corportation - 5/2003 - 7/2009

Federal Sector Applied Technology

Division Infrastructure Support

Maxwell Air Force Base, AL US

Salary: 45000.00 USD Per Year

Hours per week: 40

Program Control Coordinator

Directly assists the Program Control Department Manager in the daily

operation and administration of the department by providing technical,

administrative and operational support to achieve departmental goals and

objectives. Provide 24/7 technical, administrative, and operational support

to Customer Service Representatives and CE Controllers. Assesses and

evaluates workflow, and task performance within the department to

identify opportunities for continuous process improvement and to ensure

Lee Ann Wilson

553 Catalpa Road

Millbrook, AL 36054

Mobile: 334-***-****

Email: abkkxs@r.postjobfree.com

efficient workflow. The Program Control Coordinator utilizes software

applications, utilities, procedures and reporting tools to ensure accuracy of

data, and data consistency between work order database systems.

Addresses customer service issues/complaints by researching work

orders and service calls and provides findings to the department manager.

Assists in the evaluation and implementation of new processes and

technologies, serves as a Web Page Maintainer for MSD/CE and provides

support for the Work Clearance Request process and Facility Manager

Program. Provides training, documents departmental training, and assists

in the development of training materials, procedures and departmental

guidelines. Performs a wide range of administrative functions to include

reporting, filing scheduling, review of time-sheet entries, and supply

management.

-Audit and Approve Time-sheets

-Prepare schedule for fill and part time employees

-assist in interviewing new employees

-Provide training for all new Dispatchers, Controllers, 332 and, Warehouse

employees

-Provide computer support for employees and shop supervisors

-Provide backup for customer service des, controller, Dig permit and 332

area

-Carry phone 24/7 to provide assistance to all program control employees,

message center employees and handle customer complaints

-Primary Telephone Control Officer

-Primary Inventory Management Custodian

-Mans Unit Control Center during exercises and actual disaster

-Audit and make corrections for Maximo, IWIMS and ACES entries

-Run End of Session on daily, monthly, quarterly and annual basis

-Receive calls for employees calling in sick and schedule position

coverage as needed

-Provide input for employee appraisals to Department Manager

-Serve as Web Page Maintainer and attend all meetings for Web

Administration

-Setup and troubleshoot kiosks for time systems

-Audit daily work for errors and correct discrepancies

-Assist in upkeep and training of all new facility managers

-Provide training sessions for use of Maximo

(Contact Supervisor: Yes, Supervisor's Name: Richard Alexander,

Supervisor's Phone: no longer with company)

Computer Sciences Corporation, CSC- 9/2002 - 5/2003

Federal Sector, Applied Technology

Division, Infrastructure Suppo

Maxwell Air Force Base, AL US

Salary: 30000.00 USD Per Year

Hours per week: 32

Civil Engineering Dispatcher

Responsible for interfacing with customers and service representatives

regarding maintenance based issues for the Maxwell Support Division

contract. focal point for the shop, dispatching technicians to calls,

interfacing with the customer service desk by phone or electronic means,

scheduling appointments with customers, taking messages for shop

supervisors and working closely with all maintenance personnel.

Controllers are solely responsible for receiving and inputting all labor for

technicians. Civil Engineering Job Controller provides coverage for other

full time Program Control Department employees in event of their absence

or as designated by department manager. While providing coverage for

other full time employees in the Program Control Department, the Civil

Engineering Job Controller is responsible for fulfilling the responsibilities of

the position to which they are assigned. Part time Civil Engineering Job

Controller is to provide 24/7 coverage for the customer service desk and

Civil Engineering Job Controller positions for after hours shifts. Civil

Engineering Job Controllers are responsible for receiving serve call

requests by phone, fax, Internet or in person, from authorized customers.

Controller must then appropriately advise customers of maintenance

procedures or disposition, initiate work orders, dispatch craftsmen and

update databases and logs to record service details to include entering all

labor for after hours calls. Civil Engineering Job Controller is well versed in

all Maintenance Shop and Service Representative positions to be able to

provide coverage in the event of an absence.

-Provide coverage for Customer Service Desk and Dispatchers in

absence of regular employee

-Take Work requests from customers after hours and enter into Maximo,

IWIMS and Excel Database systems

-Prioritize and Dispatch service calls

-Troubleshoot service calls with customers

-Audit daily work for errors and make corrections

(Contact Supervisor: Yes, Supervisor's Name: Richard Alexander,

Supervisor's Phone: No longer with company)

Elmore County Board of Education 8/2000 - 9/2002

Millbrook, AL US

Salary: 55.00 USD Per Day

Hours per week: varied

Substitute Teacher

-Filled in for Computer and Law Class teachers

-Maintained discipline of 30+ high school students

-Taught course subjects and administered tests

-Maintained grades and provided report cards

-Performed parent teacher conferences (Contact Supervisor: Yes,

Supervisor's Name: School Principal, Supervisor's Phone: elmore county

schools)

Unicare, Inc. 5/1999 - 8/2000

Lee Ann Wilson

553 Catalpa Road

Millbrook, AL 36054

Mobile: 334-***-****

Email: abkkxs@r.postjobfree.com

Prattville, AL US

Salary: 12.00 USD Per Hour

Hours per week: 40

Medical Transcription and Printing Clerk

-Enter data into computer for Patient Medical Records

-Type Memo, letters etc in Microsoft Word

-File

-Handle customer complaints

-Fulfill form requests for nursing homes

-Answer telephones

-Transcribe Medical records

-Deliver medications and records to nursing homes

-Provide training to nursing staff

-Travel to assist in startup of new offices

-Print medical and prescription records

-Assist in Blister packing medications as needed (Contact Supervisor:

Yes, Supervisor's Name: Human Resources)

JM Harrison Agency 1/1992 - 6/1995

Montgomery, AL US

Salary: 500.00 USD Bi-Weekly

Hours per week: 40

Property Management Agent/Accounting

-Research and select property management software for initial set up of

rental and accounting records

-Set up computer property management program

-Perform accounting duties for company on computer

-Figure payroll for employees

-Type letters, memos, eviction and collection documentation

-File eviction notices and attend court hearings for same

-Dispatch maintenance to contractors for repairs on rental property

-Inspect housing after move outs for deposit return

-Perform client interviews

-Collect rent (Contact Supervisor: Yes, Supervisor's Name: Margaret

Harrison, Supervisor's Phone: 2632539)

Jackson Hospital 5/1993 - 6/1995

Montgomery, AL US

Salary: 10.00 USD Per Hour

Hours per week: 40

Admitting Clerk

-Interact with patients and family members

-File doctor and insurance information in medical records

-Answers multi-line telephones

-Provide backup for patient information desk and transfer calls to

appropriate room or department

-Train new employees

-Verify insurance eligibility

-Retrieve and enter patient information into computer system

-Update Medical records

-collect Co-pays from patients

-Check in patients for appointments or emergency admissions (Contact

Supervisor: Yes, Supervisor's Name: Jean Gilley, Supervisor's Phone:

334-***-****)

Veterans Admistration Regional Office 4/1990 - 10/1990

Montgomery, AL US

Grade Level: GS 5

Salary: GS 4 USD Per Year

Hours per week: 40

Medical Records Transcription, 0322

Transcribed from dictation: medical records and hearings for service

connected disability claims. Filled out forms from dictation. Transcribed

verdict letters to send to claimants

Berney's Inc. 6/1989 - 5/1990

Montgomery, AL US

Salary: 5.50 USD Per Hour

Hours per week: 40

Field Service Dispatcher

Answer customer service lines, handle customer complaints, give

information about service agreements and labor charges, directing calls to

appropriate departments or take information for service calls. Dispatch 16

service technicians after prioritizing calls by problem and location.

Retrieve information from computer using fast track II regarding prices and

locations in warehouse, contract status of machines and service histories.

Input service work orders of machines serviced, verified work and travel

Lee Ann Wilson

553 Catalpa Road

Millbrook, AL 36054

Mobile: 334-***-****

Email: abkkxs@r.postjobfree.com

times, updating customer service information when necessary. Type

memos and letters for service manager when needed. verify time sheets

of all technicians. make sure alarm system is turned on or off when first or

last in building by inputting secret code and making sure all doors are

locked. successfully completed copier field service dispatcher course.

(Contact Supervisor: Yes, Supervisor's Name: Laurie Curry, Supervisor's

Phone: 334-***-****)

Workforce, Ince 12/1986 - 6/1989

Montgomery, AL US

Salary: 4.50 USD Per Hour

Hours per week: 40

Unemployment/Personnel Specialist

Research items for Current/prospective clients. Handle incoming calls.

Take orders from customers for laborers and dispatch employees to

proper work site. Interview prospective employees, screen applicants for

proper qualifications, administer aptitude tests. Handle unemployment

claims and attend hearings as well as keeping up with all claims received

through the year. Keep current on all unemployment compensation and

US Postal regulations. Keep current mail list of customers and perform

periodic mail outs. All bulk mail and postage. keep postal permits current

and maintain adequate postage. Payroll coding of cards in absence of

payroll clerk. provide payroll information to Department of Health and

Welfare etc. Keep employee personnel records current. Meet with

customers. make deliveries and pick up items from customers and supply

stores. Make sure employee time is receive. Give directions to employees.

Make bank deposits. Check proper information for I-9's and complete

them. (Contact Supervisor: Yes, Supervisor's Name: Dianne Cheney,

Supervisor's Phone: 334-***-****)

Garlands 9/1986 - 12/1986

Sedalia, MO US

Salary: 5.00 USD Per Hour

Hours per week: 40

Bookeeper

Maintained Double entry bookkeeping log. Recorded invoices for all

maintenance, supplies and initial restoration of building. Recorded and

figured payroll. Figured and paid state and federal taxes quarterly. Make

advertising arrangements with newspaper, radio, and flyers. Performed all

accounting duties for company. (Contact Supervisor: Yes, Supervisor's

Name: Virginia Templeton, Supervisor's Phone: 615-***-****)

Edward Hines Jr. Veterans Administration 10/1984 - 12/1984

Hospital

Hines, IL US

Grade Level: GS 4/3

Salary: 13255.00 USD Per Year

Hours per week: 40

Medical Clerk Typist, 0600

Answered telephones, typed doctors orders and pharmacy orders.

Maintained medical cards on patients. Ordered patient meals. Process in

all new patients. Filled out lab slips for patients and escorted them to lab.

Assembled new patient charts containing all necessary lab work, file all

lab work etc. Interacted with patients and family.

West Temporary Service 6/1984 - 10/1984

River Forest, IL US

Salary: 5.00 USD Per Hour

Hours per week: 40

Office Worker

Worked on various types of computers. Input information for orders and

invoices. Type memos, letters and any other typing needed. Ran blue

prints on Diazo machine as well as on 2080 xerox machine containing

bond and velum. was a runner for Rockwell international filing, pulling, and

copying blue prints for 50 people from 3 separate vaults, telex information,

retrieved information from computers, used microfiche to retrieve and

copy information. Maintained filing systems, answered phones and

directed calls from bank customers. logged employees in and out, ran

switchboard.

VA Medical Center - 9/1983 - 6/1984

Montgomery, AL US

Grade Level: GS 4/3

Salary: 13255.00 USD Per Year

Hours per week: 40

Lee Ann Wilson

553 Catalpa Road

Millbrook, AL 36054

Mobile: 334-***-****

Email: abkkxs@r.postjobfree.com

Medical Clerk Typist, 0622

Answer telephones, greet incoming patients needing emergency care.

'filled in all admitting forms and processed admissions after determining

eligibility. make follow up appointments for clinics or routine admissions.

schedule lab work and make sure results were filed into patients charts.

pulled patient records from file room. dealt with hostile and incoherent

patients. filled out travel vouchers. Direct patients with appointments to

appropriate clinical areas and made appointments for specialty clinics.

Illinois Air National Guard - Active 5/1983 - 8/1983

Service

Chicago, IL US

Hours per week: 24 hours a day

Airman

Basic training and then technical school for administrative specialist for

US Air Force.

Edward Hines Jr VA hospital 4/1982 - 4/1983

Hines, IL US

Grade Level: GS 4/2

Salary: 12347.00 USD Per Year

Hours per week: 40

Medical Clerk Typist, 0600

Check patients in and out for appointments. Make new appointments for

admissions, routine check ups and special tests on CRT computer. update

charts, type surgery schedules, letters, report of contacts and medical

consultations. Pull patient charts from records room. Answer phones and

give directions to patients for correct clinical areas. Filled out forms for Lab

tests, obtain results orally or from computer and file in chart. (Contact

Supervisor: Yes, Supervisor's Name: William McGill, Supervisor's Phone:

312-***-****)

Edward Hines Jr VA Hospital 2/1982 - 4/1982

Hines, IL US

Grade Level: GS 3/1

Salary: 11258 USD Per Year

Hours per week: 40

Clerk Typist, 0322

Supply Processing Unit - Typed letters of reprimand, suspensions, report

of contacts, memos, etc. Back up time keeper. Answer telephones.

Update manuals and maintained work folders on employees. Typed

supply issue lists. Prepared 2237's for turn in of defective equipment for

repairs. (Contact Supervisor: Yes, Supervisor's Name: D. Marcinkiewicz,

Supervisor's Phone: 312-***-****)

Edward Hines Jr. VA Hospital 8/1981 - 2/1982

Hines, IL US

Grade Level: GS 3/1

Salary: 11258.00 USD Per Year

Hours per week: 40

Clerk Typist, 0322

All xeroxing for my section. Typing of specifications, memos, report of

contacts and other typing needed. Ran Diazo Blue prints and helped

maintain upkeep of the machine. Requested supplies from form room,

pick up supplies. Established system for order of forms room in service.

Filing of contracts, projects and any of filing. Updated manuals. Typed and

put in order daily reports for contractors. Typed 2237's for request of

supplies. Utilize GSA Supply and equipment catalog. Backed up phones

form main office and for emergency work order phone line. Back up for

distribution of non housekeeping quarters. Clear people that walk in for

administrative clearing from post. (Contact Supervisor: Yes, Supervisor's

Name: Marion Dolon, Supervisor's Phone: 312-***-****)

EDUCATION Mandarian Seminars

Atlanta, GA US

Certification - 7/1989

Relevant Coursework, Licensures and Certifications:

Field Service Dispatcher

US AIR FORCE

Keesler AFB, MS US

Lee Ann Wilson

553 Catalpa Road

Millbrook, AL 36054

Mobile: 334-***-****

Email: abkkxs@r.postjobfree.com

Certification - 8/1983

Relevant Coursework, Licensures and Certifications:

Administrative Management Specialist

Smith Cotton High School

Sedalia, MO US

High School or equivalent - 6/1980

Troy State University

Montgomery, AL US

Some College Coursework Completed

30 Quarter Hours

Major: Psychology

Minor: Sociology

Auburn University at Montgomery

Montgomery, AL US

Some College Coursework Completed

30 Quarter Hours

Major: Psychology

Minor: Education

University of Missouri-Columbia

Columbia, MO US

Some College Coursework Completed

50 Semester Hours

Major: Psychology

Minor: Sociology

Flathead Valley Community College

Kalispell, MT US

Some College Coursework Completed

40 Quarter Hours

Major: Education

JOB RELATED TRAINING CSC-Inventory Management Custodian Training (2006)

CSC-Telephone Control Officer Training(2004)

USAF-Information Assurance Training(2002, 2003, 2004, 2005, 2006,

2007, 2008, 2009, 2010)

USAF-ISO-9001-2000 Internal Audit Training (2003)

USAF-Web Design-Introduction, Intermediate, Advanced (2003)

USAF-HTML-Introduction, Intermediate, Advanced (2003)

USAF-Microsoft Excel - Introduction, Intermediate, Advanced (2003)

USAF-Microsoft Access- Introduction, Intermediate, Advanced (2003)

USAF-Front Page - Introduction, Intermediate, Advanced (2003)

USAF-Web Administration(2010)

USAF-System Administrator(2010)

LANGUAGES Spanish

Spoken: Novice

Written: None

Read: Novice

REFERENCES David Harris Gunter AFB Contractor System

Analyst/programmer

Phone Number: 334-***-****

Reference Type: Professional

Catherine Connell ITT Function Analyst

Phone Number: 205-***-****

Email Address: abkkxs@r.postjobfree.com

Reference Type: Personal

Sharon Overton AMI Claims Clerk

Phone Number: 334-***-****

Email Address: abkkxs@r.postjobfree.com

Reference Type: Personal

Lee Ann Wilson

553 Catalpa Road

Millbrook, AL 36054

Mobile: 334-***-****

Email: abkkxs@r.postjobfree.com

ADDITIONAL Superior Performance Award (CSC) 2003-2009

INFORMATION Passable with SEE Sign - Signing Exact English

Microsoft Windows 9x/2000/XP/Vista/7

Word Perfect

Microsoft Works

Yardi-Property Management and accounting software

Peachtree accounting software

10 Key Adding Machine

Blue Print Machine -Diazo/xerox

Microsoft Office - Access, Excel, Outlook, Power Point, Publisher, Word

IWIMS

ACES

Quick books

HTML

Front Page

Multi-line phone system

Typewriter

PC

Fax Machines

Copiers

Type 60+ WPM

I'm Finished

Contact this candidate