Customer Service Supervisor

Takisha Welch

**** ***** **** **.

Franklin, La 70538

337-***-****

abkkwi@r.postjobfree.com

Objective:

Seeking a challenging position in a growing and prosperous environment of success.

Education:

2009 – Present, Psychology, University of Phoenix at Axia College

2005, Certification, Medical Insurance & Coding Specialist, Acadiana Area Career College

1999 – 2000, Diploma, Franklin Senior High

Employment:

6/08 – 8/2010, Dispatcher/Secretary

SWDI/IESI

• Speaking to customer with phone etiquette, transferring phone calls

• Making copies of all paper work which enter and leave the office

• Sale containers to residential and commercial customers

• Fax or email invoices to commercial customer

• Process new employee

• Conduct safety meeting

• Dispatch residential and commercial driver’s to miss pick over a two way

• Create driver spread sheet

• Performs clerical duties

• Provide information to residential and commercial customers about the service

• Customer service

07/07/ -11/08, Direct Support Staff

ResCare Inc

• Provide support and training to the residential clients

• Teaches clients how to wash, clean, count money, take medication, and prepare meals

• Staff document client every 30 minutes

• Staff sometimes bend, pull, or reach to support clients

04/05 -02/06, Government Accounting

Wisconsin Physician Service

• Process insurance claims

• Refund overpayment, encode checks

• Bill clients monthly statements

• Customer service

• 10-key by touch

General skills:

MS Excel, MS PowerPoint, MS Publisher, MS Word, written and oral communication,

interpersonal skills, knowledge of office equipment, intercom, well-organized, and multi-task

References:

Diane Watson, Supervisor, ResCare Inc, 337-***-****

Kuchonnie Lewis, Supervisor, SWDI/IESI, 985-***-****

Laura Langsdorf, Supervisor, Wisconsin Physician Service, 608-***-****

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