Sales Customer Service

**** ******* ***** ***.#***• WINSTON-SALEM• NORTH CAROLINA 27106

336-***-****• abkkvf@r.postjobfree.com

PAMELA HOLDER

OBJECTIVE

To obtain a challenging position with a market leader that utilizes my 14 years experience

in administration skills, customer service, sales, sales management, account management,

staff recruitment, inventory management and merchandising.

SUMMARY OF QUALIFICATIONS

• Senior sales leader experienced in strategic account development and management.

• Proven record of accomplishment in generating new and repeat business.

• Leverage consultative sales skills to identify needs to recommend and implement

programs in alignment with clients’ goals and expectations.

• Expert in developing and implementing sales and marketing strategic initiatives.

• Consistently grew production year over year.

• Exceptional networking abilities.

• Multi-tasking in a fast paced team environment.

• Analyze core operational/business functions and implement the most appropriate

solutions that drive continual business growth.

WORK EXPERIENCE

2009-2010 Global Mobile1 Winston-Salem, NC

Independent Communications Dealer

• Developed the strategic business plan for this communication business as well as

managed the sales and marketing program.

Analyze customers needs and present solutions with services and products.

• Website hosting, implement an online marketing program.

2008-2009 RM Wireless Winston-Salem, NC

Retail Store Manager

• Designed more attractive merchandise presentation strategies and special marketing

campaigns, resulting in increased store traffic and profits.

• Increased store inventory and expanded merchandise purchases to increase profits.

• Maintain strong knowledge of all Company products, accessories, pricing plans,

promotions, and service features.

• Responsible for managing sales forecasting, work scheduling, payroll hours, and

productivity.

Handle all administrative aspects of the sale including: completing customer contracts

and warranties, pulling products from inventory, accepting customer payments and filing

the completed orders.

2003-2009 Verizon Wireless, Winston-Salem, NC

Retail Sales Consultant

• Analyze customers needs and present solutions with Verizon Wireless services and

products.

• Exceeded sales quota 4 consecutive years, while developing and servicing a loyal

referral and client base.

• Won annual awards, including Verizon Wireless “Winners Circle Award” for three

consecutive years.

• Exhibit quality customer service from greeting to departure; ensuring that all aspects

of the customers needs are met and that every customer had a positive experience.

• Educating and engaging customers through product demonstrations

1999-2003 Sprint PCS Greensboro, NC

Retail Store Manager

• Responsible for all facets of daily business functions and operations for two retail

locations.

• Store Developed into #5 store in the region.

• Responsible for managing sales forecasting, work scheduling, payroll hours, and

productivity.

• Developed and implemented programs to help achieve goals and objectives.

• Won the “Employee of the Month” Award.

• Maintained a shrink average of less than 1% yearly.

• Handle all administrative aspects of the sale including: completing customer contracts

and warranties, pulling products from inventory, accepting customer payments and

filing the completed orders.

1991-1998 Wal-Mart Super Center Winston-Salem, NC

Assistant Store Manager, Human Resource Manager

• Reorganized and trained all employees on the receiving of merchandise process

which in return increased merchandising productivity.

• Responsible for all employee orientation, development, and training.

• Overseen compensation and benefits administration, as well as scheduling for entire

staff of over 150 employees.

• Handled all employment and compliance to regulatory concerns, reporting and safety

of the workforce.

SKILLS

• Highly Computer-literate performer with extensive software proficiency covering

wide variety of applications.

• Highly Proficient in MS Word, Excel, and PowerPoint.

• Expert with Internet,Email and Website hosting and Development.

• Ability to operate wireless equipment, copier and fax.

Contact this candidate