Post Job Free

Resume

Sign in

Manager Customer Service

Location:
South Pittsburg, TN, 37380
Posted:
September 30, 2010

Contact this candidate

Resume:

Mary Katherine Martin

**** ****** ***** ** • South Pittsburg, TN 37380

***--***-**** • abkkv6@r.postjobfree.com

PROFESSIONAL SUMMARY

Worked in fast food restaurants and several clothing factories, Eleven years I managed a family owned business in retail

feed and farm. Twelve years retail experience with Wal-Mart, Lead associate, and department manager for 6 years.

Assistant Manager for 4 year with company.

LEADERSHIP EXPERIENCE

Wal-Mart Kimball, TN Aug. 28, 1998 to Jan.6, 2006

Dept. Manager

Started at Wal-Mart in the Deli, after 6 months I moved to the bakery as 2nd shift baker. I them moved to the main baker.

I continue to learn the whole program (making donuts to decorating cakes, inventory process). I then assumed the job as

lead associate. I had a full concept of everything in the bakery from ordering to inventory. I then took some classes for

cake decorating and trained several associates and managers how to decorate.

I wanted a change, Dept. Manager came open in the photo lab, so I interviewed for it and learned all the essentials for

operating a photo lab in the two years of running the dept.

Wal-Mart Hixson, TN Jan. 6, 2006-May 28, 2006

Manager Trainee

I went into a 16 week management trainee program. I worked in all areas of the store, and learned essential parts of all

jobs.

Wal-Mart Chattanooga, TN May 28, 2006-Dec.6, 2008

Apparel/Shoes/Jewelry Assistant Manager

My first job as an Assistant Manager in the 2 ND largest store in the district. I had all the apparel departments, shoes, and

Jewelry. I also had to control the backroom, and backroom processing. I was over 7 department managers, and about 25

associates..

Wal-Mart Winchester, TN Dec 6, 2008-April 9, 2009

Electronics/Wireless/Photo Assistant Manager

Electronics is a high shrink department, I also was over the wireless communications, that consist of confidential

information and contracts being processed correctly, photo lab and camera sales. I had 3 new department managers that I

mentored to be the best dept. managers and around 25 associates. The backroom was also a critical area with this

department and tiring to figure the best way to prevent shrink in these departments.

Wal-Mart Winchester, TN April 9. 2009-August 10, 2009

Hard-lines Assistant Manager (Sporting good dept., Automotive dept., Toy dept., and Hardware dept.

On this rotation I was covering hard-lines. Automotive department was another shrink department that I had to take

certain measures to control, as well as sporting goods department. Toys was an everyday job. I had 4 long term

department managers that where set in their ways, this made it difficult by having to show them they had to change with

the program. I also have a support manager and a bay manager, and about 30 associates that I was over

Wal-Mart Winchester, TN August 10, 2009-still employed

Operations/Receiving/ Inventory control Assistant Manager

This rotation was a big step; I am over the cashiers, customer service managers, customer service desk, tobacco shop, self-

checkouts, accounting office, rented offices (subway, vision center), people greeters, personnel office, invoice office,

claims department, inventory control, un-loaders, receiving departments. (General and grocery). 3 rd. shift inventory

control and accounting. Shrink Matrix, and Shrink controls. I am not sure exactly how many associates I am over but I

would guess at around 200.

Martin's Farm and Feed South Pittsburg, TN Feb. 10,1988-Feb.28,1998

Manager/Owner

Managed and owned small business that required creating recipes with percentages of protein for different animals, also

had certain medications that couldn't be mixed with other feeds. My father farmed row cropped around a 1000 acres, and

my other job was to bring the grain from the field, run into a dryer, pull out of dryer into a truck, then put it in a well

cleaned grain bin by auger. Controlled the grain as long as it was stored, sometimes had to treat for insect. Most of the

grain was used in the feed mill.

EDUCATION

South Pittsburg Elementary and High School- Graduated 1984

Small business management certificate at ICS in 1989

Cake decorating classes in 2001, certified cake decorator

Management Trainee Program - Wal-Mart University

AIU University On-Line - AABA- Business Administration - Nov. 7, 2010

AIU University On-Line- BBA Business Administration - Dec, 2011

Several Time Management Classes

Certification in Goodyear Tire Program.

LEADERSHIP

Managed and operated small business

Lead Associate, Dept. Manager, Apparel Assistant Manager, Electronic Assistant Manager, Hard-line Assistant Manager,

and Operations/Receiving Assistant Manager.

PROFESSIONAL MEMBERSHIPS

3.73 GPA

Management Club

Student Success Club

References:

Ramona Gunselman - Winchester, Tennessee 37398 - Phone: 931-***-****

Laura Stewart – South Pittsburg, Tennessee 37380 – Phone: 423-***-****

Marissea Coppernoll – Hillsboro, Tennessee - Phone: 931-***-****

Melisha Barrett – Altamont, Tennessee – Phone: 931-***-****



Contact this candidate