Customer Service Administrative Assistant

JODI L. WARD

**** * ******* ** ******, MI ***** ************@*****.***

989-***-****

CORE COMPETENCIES

Administrative:

. Able to anticipate needs and potential issues

. Strong attention to detail

. Able to coordinate multiple priorities, projects and events; well

organized

Customer Service:

. Able to work in team setting as well as independently

. Experience in situations demanding high level of confidentiality and

trustworthiness

. Adaptable to new settings, concepts and responsibilities

PROFESSIONAL EXPERIENCE

Private Family, Glenview, IL January 2009-

August 2010

Nanny/Childcare Provider

Supervise children, ages 6 and 3, maintaining a healthy environment,

including coordinating daily and weekly activities.

. Facilitate advanced reading and mathematic education

. Aid in speech therapy and development

Manna Foods, Riverdale, MI November 2007-

January 2009

Privately owned health food store specializing in heath and nutrition

Sales Associate

. Created inventory system designed to account for on hand goods and

efficient reordering

. Assess and identify customers' health needs and suggest alternative

solutions

The Inn at Stonecliffe, Mackinac Island, MI May

2007-October 2007

A historical mansion converted to a seasonal inn and hotel offering

banquets, weddings, 3-course restaurant and casual poolside food service.

Restaurant and Banquet Staff Supervisor

Trained, supervised and delegated tasks to serving staff; assisted

special events coordinator by giving site tours and overseeing events set

up to tear down

. Facilitated in opening secondary culinary facility

. Converted buffet style restaurant into a full 3-course service

restaurant by implementing a time scaled service plan that efficiently

enhanced a positive dining experience for the guests

. Created training manuals for new and existing staff

Server, Bartender and Banquet Captain

May 2006-August 2006

Alma College Physical Plant, Alma, MI

March 2004-May 2006

Student Administrative Assistant

Coordinated campus parking, recorded parking violations, constructed

mailings, reorganized campus lock system, and operated campus

switchboard.

. Created reference manual for updated computer program, including

basics, how to run reports, how to change settings, and additional

information needed

EDUCATION

Alma College, Alma, MI August 2003-May

2006

3 years towards a BA in Business Administration; completed more than 60

credits towards a degree

COMPUTER SKILLS

Proficient in Microsoft Office (Word, Excel, Access, Power Point), and

internet savvy

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