Medical Assistant Data Entry

bridget Carnes

**** ************ *****

Phone: 719-***-**** Colorado

springs.co.80915 *-******@*******.***

SUMMARY

Versatile, multi-tasking team player with 9 years experience in the check

printing and banking industry. Words that describe my strengths are: self-

motivated, organized, hard working, service oriented and a reliable team

contributor.

PROFESSIONAL EXPERIENCE

DELUXE SMALL BUSINESS SERVICES

Bank Resource Specialist

(2004

-2010)

Analyzed exception orders, security verification issues, bank file errors,

Magnetic Ink Character Recognition errors and possible fraud orders on

check orders. Issues were resolved by utilizing bank file databases,

interacting with the financial institutions and end customers. Errors were

researched through contact with team members, other departments, and

inbound and outbound calls. Maintained a 99.9% accuracy rate.

. Collaborated with team members to reduce the volume of errors, which

resulted in a streamlined process beneficial to the end customer,

Deluxe's operating cost and reduced the number of orders needing

corrections by 60 %.

. Identified problems with how bank files were being updated and

implemented a process to change to an electronic update system. Time was

saved which resulted in a decrease of 43% of the orders needing to be

routed for corrections.

. Identified there was a problem with the company's on line user's manual.

Consulted with team members to update processes to reduce codeline errors

and achieved a faster turn around on the orders.

Customer Management Center Clerk

(2000-2004)

Maintained a file room that serviced 200 employees. The services provided

were: faxing, filing, preparation of vendor packs, ordering supplies,

auditing files and releasing checks for payment on orders.

. Assembled 50 vendor packs that were sent to 10 various outside vendors on

a daily basis.

. Implemented a monthly audit system of our files so the phone reps could

better serve their customers.

. Maintained a Lotus Notes based drop bucket for incoming faxes for three

Deluxe sites. Facilitated 50 to 75 daily faxes and forwarded to the

correct recipient.

Office Support Clerk/Data Entry Op

(2002-2004)

Maintained the responsibilities as the Customer Management Center Clerk

while cross-trained to multi-task the following responsibilities:

. Data entry: Processed 25 mailed in orders daily.

. Expediter: Picked up daily UPS and mail deliveries. Prepared the daily

outgoing UPS orders Received, sent, and distributed incoming faxes.

. Payment processor: Released 75 checks daily.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Denver Technical College - Medical Assistant Program - No degree obtained.

President of Sunstone HOA - Aided in management of 176 unit townhome

complex.

Participated in the Deluxe Career Development Classes and Fish camp.

Served on the Engagement Committee at Deluxe for two years.

Contact this candidate