Customer Service Manager
Resume:
M elissa B. Thompson
**** ******* **** **********, ** 27407 336-***-****
m abkkrr@r.postjobfree.com
J etB roadband Cable
Customer Service, Collections, and Sales representative in a call center
environment. H andled 200+ collection accounts weekly. Achieved sales quota
monthly. I nbound /outbound marketing of new products.
N ationwide I nsurance
02/2008-08/2008
VA Personal L ines Insurance Representative, obtained l icense after 1
week of classroom training. H andled existing personal auto, homeowners,
a nd umbrella policies.
G enworth F inancial
08/2007-02/2008
Customer Service Representative for Career Agents. T raveled out of
town for meetings. U pdated agents profile and l icense information with state
boards.
Ricks & Associates, I nc., REALTORS
05/2004-07/2006
Office Manager and Property Manager Assistant. Opened and closed
business daily. H andled multiple phone l ine system with 20+ extensions.
H andled minimum of $100,000 monthly in rental and sales commission. A /P
A /R, processed payroll for employees and agents.
Bank of America, VA
10/2003-05/2004
B ank Teller. Open and closed branch with proper security
p rocedures in place. P rocessed personal and commercial transactions.
Customer Service, lobby management, and vault escort.
R eferences
L ynn Hansom A ltavista H igh School
Nicole Deyo R icks & Associates
Donna Davis N ationwide Insurance
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