Customer Service Objective

Jennean Harris

Address: **** ** *** **.

St. Louis MO 63137

Phone: 314-***-****

Email: abkkrq@r.postjobfree.com

OBJECTIVE

To obtain a fulltime position in which I may utilize my past experience in

Customer Service

EDUCATION

Lindenwood University

Bachelors in Science-pending

Florissant Valley Community College

Associates Degree-May 2010

EXPERIENCE

United Healthcare

St. Louis, MO

Provider Services

September 2009-Aug. 2010

. Assisted providers with members benefits/eligibility and claim

information

. Processed claims, sent certain claims for review and followed up on

accounts as required

. Troubleshooting of claim issues reviewing CPT, Diagnosis, HCPC, ICD-9 and

other claim coding tools

. Reviewed and Faxed copies of Coordination of Benefits and Explanation of

Benefits

. Researched billing and payments of patients account

. Worked in a heavy call center

Express Scripts

St. Louis, MO

Patient care advocate

July 2007- Aug. 2009

. Utililizing consultative approach recruiting patients to a prescription

assistance drug coverage program

. Handling patient calls and answering questions regarding mail orders;

completed follow ups as needed

. Placed prescription drug orders, set up deliveries and pick ups

. Identified and escalate repetitive questions and/or problems so that

corrective action could be pursued

. Handled over 80 calls daily

Commerce Bank

St. Louis MO

Teller/ Customer Service

April, 2005-July 2007

. Researched accounts according to customers needs

. Processed Credit Card Applications

. Cashed and made banking deposits

. Processed Savings Bonds, Cashier Checks and Money Orders

. Balanced a cash drawer daily

REFERENCE

Available upon request

Contact this candidate