Jennifer M. White

**** ********* **** ***** * Sparks, Nevada 89436

Home 775-***-**** * Cell 775-***-**** * Email:

abkkqm@r.postjobfree.com

HIGHLIGHTS OF EXPERTISE:

. Experienced hands on manager with over twenty years of progressive

leadership knowledge in operations, quality management, logistics,

inventory, manufacturing, customer service and inside sales.

. Successful at being an enthusiastic, take charge leader that rebuilds

infrastructure and a team to operate cohesively by providing coaching

and guidance to multiple supervisors/employees while managing a safe

and efficient day-to-day distribution operation, without ever

sacrificing organization, quality, safety or teamwork.

. Expert at streamlining operations, increasing efficiency, and

improving overall quality product.

. Proven ability to manage continuous change and constantly conflicting

priorities while achieving departmental objectives.

. Lucrative at seeking out and establishing key customers to repeatedly

surpass personal or department revenue goals.

. Continually acknowledged for exceeding management expectations,

revenue goals and customer satisfaction by creating an environment

that solidifies a positive culture which thrives towards success.

PROFESSIONAL EXPERIENCE:

CEVA LOGISTICS, INC. 3PL Supply Chain Management

Quality Specialist Manager Oct '07 - Present

. Responsible for all levels of quality control, quality assurance,

customer care and site safety management.

. Developed a quality index and departmental performance measures as part

of the quality system and the balanced scorecard.

. Organized, directed and supervised the quality management system to

ensure effective implementation of ISO credentials and OSHA compliance

through a sound and safe operation.

. Managed customer service staff to ensure associates execute service

agreements at or above the customer's standards by maximizing

profitability through superior customer service, thorough and prompt

communication.

. Foster an environment in which customers enjoy high levels of service and

employees are motivated to deliver top performance by improving the

customer experience based on client feedback through continuous change,

investigation of root cause analysis, corrective action and

implementation of new policies and procedures.

. Introduced training programs that enhanced employee performance and

helped build a motivated workforce.

Inventory Manager

. Supervised the accuracy of 4,500 stock keeping units across multiple

customer units of a multi-million dollar inventory.

. Implemented key process disciplines to turn failing inventory

truthfulness to greater than 98% accuracy.

. Accountable to comprise necessary inventory research and documentation to

pass frequent ISO, SAS70, SARBOX audits.

. Applied several best practices towards ensuring proper receiving and

picking accuracy of varying units of measure.

Operations Facility Supervisor

. Managed clerical, warehouse associates and a temporary workforce to

operate in a unified and safe capacity within a 150,000 square foot

receiving-shipping cross dock warehouse with responsibility of overseeing

precision of timely inbound receipts, inventory stowage, accurate order

picking-staging, and the loading-shipping of outbound trailers.

. Effectively cover the responsibilities and leadership roles of the

Quality and Operations Managers during their absence.

. Utilized excellent oral, written communication skills and guidance to

provide systems training and shop floor instruction.

WMS GAMING, INC. Gaming Manufacturer

Regional Parts Manager Northwest Territory Sept '02 - Sept '06

. Effectively managed a $1.8 million parts distribution warehouse and staff

servicing casinos in NV, CA, ID, OR & CANADA.

. Consistently maintained inventory levels within revenue parameters while

achieving 99.9% accuracy in bi-yearly audits.

. Rebuilt a successful infrastructure and team to reach standards of Gaming

Laboratory, Inc., Indian Gaming and Compliance Rules & Regulations.

. Extensive knowledge of game mechanics, technical documentation, software

settings and overall game configuration.

. Managed, lead, supervised and trained team through new MRP Oracle system

roll out and company re-emergence plan.

. Oversaw functionality and performance of customer call center, software

lab, inventory and shipping / receiving dock.

. Selected as Regional Oracle Champion - Key Modular Leader - Process

Improvement Team Member.

CALIFORNIA STATE AUTOMOBILE ASSOC. (AAA) Top US Insurance / Travel

Provider

Auto Travel Specialist Sept '01 - Aug '02

. Extensive knowledge of products and services to cross sell and

consistently demonstrate CSAA service standards.

. Repeatedly exceeded revenue goals, member satisfaction and management

criteria.

. Performed a variety of clerical and technical tasks in support of

District Office operations.

. Strong communicator with interpersonal skills in dealing with members and

providing quality service.

ADICOM WIRELESS, INC. Pre-IPO Wireless Telecommunication Mfg.

Customer Service Supervisor / Logistics Manager Feb '99 - May '01

. Managed telecommunication projects and customer service, covering all

basis of a network project-setup from onset through completion as a

Project Manager <International and Domestic>.

. Effectively hired, mentored and trained staff to operate a viable

Customer Service Call Center and Traffic Department.

. Assisted customers in all aspects from accepting orders to arranging

international export logistics of final product.

. Ensured 100% order throughput, aligned documentation for inventory

procurement, efficient and accurate scheduling for

production/manufacturing, and implemented discipline/procedures for

various departments to operate cohesively.

. Created solid relationships with various freight forwarders so logistics

could be arranged via international and domestic transport (via air,

ocean and ground) to allow equipment to clear international customs

expeditiously.

. Liased with internal accounting and customers to research and collect

outstanding debt (excess of $2-3 M).

. Created and implemented procedures, indices and planning to upload

business processes into new MRP Oracle system.

METATEC CORPORATION - IMATION - 3M High Tech CD-ROM & DVD-ROM Mfg.

Lead Customer Service Representative Sept '91 - Feb '99

. Lead CSR of cross-functional "key account" team with the responsibility

to deliver high quality products and services with an acute understanding

of the customer's business needs, while achieving growth into a multi-

million dollar "key account".

. Rewarded for total customer satisfaction and loyalty for precision,

creating customer solutions, providing extended coverage and implementing

processes to transition small accounts into prosperous "key accounts".

. Coordinated all media, artwork, printing, packaging materials to complete

numerous orders / monthly from receipt through manufacturing, while

effectively scheduling production of deliverables.

. Implemented and managed customer finished goods and recycled inventory

programs and all corresponding indices.

. Frequently interacted with customers and acted as liaison between

customers, sales reps. and manufacturing facility.

Department Customer Service Trainer

. Successfully trained 75% of current department staff per ISO 9000

procedures from order onset to completion.

. Responsible to stay apprised of new products, processes and software

applications to train department staff thoroughly.

. Directed team while ensuring the functionality and performance of

deliverables beyond management and customer criteria.

. Initiated department wide training sessions and provided ISO training,

while revising and updating the ISO documentation database and training

modules.

. Facilitated others in problem solving and resolution; root cause

analysis; assisted them to achieve goals and growth.

Sales Coordinator Supervisor 3M Magazine Advertising Division

. Trained and supervised the Junior Sales Coordinator in all corresponding

functions of media ad space.

. Initiated contracts for Southwest and National Account Territories from

multiple Sales Representatives, daily.

. Processed, checked and edited verbal sales bookings, contracts and

reports necessary to meet production deadlines of media ad spaces.

. Analyzed figures and created forms, procedures for Sales Productivity

reporting and visual graph presentations.

Executive / Administrative Assistant

. Developed creative proposals for sales presentations, manager's meetings

for Sales Representatives and Managers.

. Supplied management with accurate figures for meetings, operating

budgets, sales presentations and assisted them in all capacities

necessary to be more efficient (i.e. travel arrangements, reservations,

conference calls, errands, etc.).

EDUCATION:

Chabot College of Hayward, CA

City College of San Francisco, CA

Business Emphasis Associate of Arts

COMPUTER PROFICIENCY:

WMS PKMS, Symbol RF Scanners, Oracle ERP v11i & v8, AS400, MS Office Suite

2003-2007, Windows XP, Windows Vista, Windows v7, Microsoft Outlook, Apollo

Travel Agent Database, AAA PBX Platform, Agile 6.0, Netscape 3.0.1, INMASS

v2.7, Reflections, 3M Legacy Mainframes, COMS Corporate Billing, UNIX, IBM

AccPac and Plus, Lotus Notes v4.5 & v1-2-3,

Visio v8 & v5.0, PowerPoint, Access, Adobe Illustrator, PhotoShop, ABC Snap

Graphics, Allways Graphics,

Harvard Graphics, Print Shop. Type 65 wpm. Ten key by touch.

CERTIFICATES and AWARDS:

Nominated Manager of the Quarter ~ Regional Oracle Champion ~ Two time

winner of 3M Quality Improvement Awards ~

Train the Trainer Certification ~ ESD Safety Awareness Trainer ~ ISO-9000

& 9001 Department Auditor Liaison ~

Environment Quality & Safety Representative ~ Certified Export Academy

Graduate

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