Customer Service High School
Resume:
To Whom It May Concern:
I am interested in obtaining the part time position of Patient Services Assistant for the University of
Michigan Hospital. I feel as though I am an excellent candidate for this position. I am a very quick learner,
and thrive in any position I have acquired thus far. My employment history covers a variety of areas, each
of which I have done extremely well in. I am well versed in MS Office software. I successfully completed
my Office Information Technology course at Kellogg Community College with a 4.0/4.0 G.P.A. in the class.
We covered everything from MS Word, PowerPoint, Excel, Access, and Publisher. I type approximately
68 words per minute, and am strong in 10-key, which I something I do on a day-to-day basis.
I thoroughly enjoy working with the public and feel as though it is what I do best. I am a compassionate
and caring person who sincerely cares about the well-being of others. I am an excellent communicator,
and feel as though I can relate well to people in most situations.
While working as an Engineering Technician, my duties were to retrieve information from various
engineers, and enter their numbers of productivity into an Excel spreadsheet while making graphs to
show the relationship between goals and actual productivity. I also have a great background in Customer
Service. As a customer service associate and point of sale supervisor for Kohl’s Department Store, I had
extensive hands-on time with customers resolving billing issues for their Kohl’s Charge Cards, as well as
resolving issues with everyday sales, returns, and price adjustments.
My previous employers would describe me as a hard worker who is eager to take on any and all
responsibilities given to me. I work extremely well under minimal supervision, and feel as though
teamwork is a must in any career. I can relate to people on a personal level, and feel as though
compassion and communication are key in letting somebody know you understand them.
I thank you for your consideration and time, and I look forward to hearing from you soon. If there is any
elaboration I can do on my resume or job history, please feel free to contact me.
Sincerely,
Chelsea Lester
abkkov@r.postjobfree.com
Chelsea Lester
1072 E. Chicago Blvd., Tecumseh, MI 49286 . 260-***-**** . abkkov@r.postjobfree.com
Objective
Secretarial position in procurement where experience and flexibility will be of value to the organization.
Qualifications
Ability to learn and perform tasks quickly and effectively
Proven ability to work under minimal supervision
Ability to exercise tact when dealing with the public and other employees
Great ability to work with a variety of people
Strong ability to work under pressure
Skilled in Microsoft Office software - Word, Excel, PowerPoint, Access, and Publisher
Courses throughout high school
Application Software course - Kellogg Community College - 4.0/4.0 g.p.a.
Excellent ability to type quickly and accurately in a variety of formats
Including 10 key
Approximately 68 wpm
Extremely organized and eager to take on new tasks
Proven ability to answer telephones, transfer calls, and page desired personnel
Impeccable attention to detail and organization
Ability to multitask and assume multiple projects at one time
Ability to use a multitude of office equipment - telephones, fax machines, copiers, etc.
Profound ability to communicate and work with others in a professional and efficient manner
Willingness to work until all tasks are complete
Extremely punctual and professional in demeanor as well as appearance
Eager to learn and expand my knowledge and skills
Experience
Office Aide
Feb. 2006 - June 2006, Kenwood High School, Clarksville, TN
Checked students in/out
Called students/teachers to different areas of the school
Worked directly with the principal and counselor, as well as office secretaries.
Faxed/mailed documents for staff and administration.
Assisted staff finding students using the school computer system.
Engineering Technician
June 2006, Douglas AutoTech, Hopkinsville, KY
Performed contract work doing data entry for the engineering department in support of Lean / Six Sigma
implementation
August 2008, Iverson Industries, Wyandotte, MI
Data entry for Manufacturing Continuous Process Improvement data
OEE (Overall Equipment Effectiveness)
Hostess/Server
August 2007 - February 2008, Applebee‘s Bar & Grill, Angola, IN
Greeted and seated guests while explaining specials for the day.
Took food/drink orders and input the information into a computerized system.
Coordinated with kitchen staff and management to keep a steady flow of the restaurant.
Cleaned the dining room and prepped the kitchen for the next shift.
Point of Sale Associate/Customer Service Associate/Point of Sale Supervisor
August 2008 - June 2010, Kohl‘s Department Store, Angola, IN
June 2010 - Present, Kohl’s Department Store, Adrian, MI
Sold product to customers using a computerized system.
Solicited credit cards to customers.
Consistently met/exceeded the goal of one credit application processed per every 2 hours
worked.
Consistently one of the top five associates soliciting credit applications.
Solicited email alert sign-up forms to customers.
Won a store-wide contest February 2010 for most email sign-ups that month.
Performed returns and price adjustments for customers.
Performed end of day reads and counts of the registers, handling money of up to $2000 in any drawer.
Coordinated with management to push credit participation and increase performance from all associates
store-wide.
Scheduled and covered breaks for up to twelve associates during any given shift.
Met with management and other supervisors to determine how to achieve the best results for
credit/email solicitation.
Directly reported to management associate performances
Education
Kenwood High School, Clarksville, TN
High School Diploma
Kellogg Community College, Battle Creek, MI
September 2009 - May 2010
AAS, Accounting (ongoing)
References
Jearld Smith
Kohl’s Department Stores - General Manager
Angola, IN
Steven Keller
Kohl’s Department Stores - Area Supervisor
Angola, IN
Dr. Michael A. Iverson
Iverson Industries - Engineering Director
Wyandotte, MI
Craig Lester
Douglas AutoTech - Plant Manager
Bronson, MI
Contact this candidate