Customer Service Sales

Adrian Escude

**** *** ****** # **** *** Francisco, CA 94123 415-***-****

abkknv@r.postjobfree.com

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SUMMARY

Master s in Global Enterpreneurship and Management, with international

experience in sales, finance and marketing. Trilingual, with superior

abilities in problem solving and creativity. Analytical, empathetic and

strategic thinker as well as a an exceptional team player.

EDUCATION

UNIVERSITY OF SAN FRANCISCO (USF)

San Francisco, CA

Joint Master of Global Entrepreneurship and Management

August 2010

. Studied in Spain, Taiwan, and the U.S.A., alongside 30 fellow

students from around the world.

RAMON LLULL (IQS)

Barcelona, Spain

Bachelor of Business Administration, emphasis in Marketing

May 2008

. Participated in an exchange program focused on marketing

in New Jersey

EXPERIENCE

Monster Cable LLC.

San Francisco, CA

World's leading manufacturer of high performance cables that connect

audio and video components for home, car and

professional use and a wide range of connectivity products,

including innovative high end headphones

External Marketing Consultant. May 2010-Present

. Works closely with the Vice President of Marketing and Social

Media Manager to develop new

. strategic marketing efforts for the launch of a new company in the

headphone industry.

. Collaborates in a business plan development with an especial emphasis

on competitive strategy

. Researches and collects data to enhance project deliverables and

further expand strategic decisions

. Performes industry analysis and develops market segmentation for the

business plan development

Deloitte (DTT)

Barcelona, Spain

International firm that provides audit, consulting, financial advisory,

risk management and tax services to selected client

Junior Audit

Sep2008-Jun 2009

. Established working relationships with client personnel from

companies in the electronic industry (SANYO), (DRAKA) real state

(PROMSA) or automotive (General Motors)

. Performed analytical review of audit documents and prepare financial

statement reports

. Trained during two months in accountancy and financial methodology of

the company

. Responsible to analyze and determine the scope of the client's

inventory audit

. Understand the business model in order to determine and analyze

potential risks in different areas

EMC Cork,

Ireland

International company with more than 40,000 employee's worldwide in and

more than 60 countries around the world, they provide software and hardware

solutions to efficiently store, protect, and manage key information of

their customers

Inside Sales

Summer 2007

. Developed a customer data base

. Researched and contacted new potential customers reporting analysis

conclusions about needs, problems and prospective projects in the I.T.

department

. Collaborated in a customer promotion customization for small and

midsize companies in the Spanish market

. Worked on execution of marketing campaigns that effectively reinforce

and build brand images

. Trained in Customer Relationships, Emotional Intelligence and

Negociation and Sales

Caixa Catalunya Bank

Barcelona, Spain

Fifth largest savings bank in Spain with 81 billion in consolidated assets

and 8,100 employees.

Comercial Department & Customer service

Summer 2006

. Assisted customers with opening new accounts, maintained and balanced

cash drawer and proccessed monetary transactions[pic]

. Performed ongoing customer/market research and demographic profiling to

identify and capitalize on unmet market needs ahead of the curve

. Explained, advised on and promoted bank products and services to

customers

. Answered inquiries regarding checking and savings accounts and other

bank related products

. Resolved issues and problems with customer's accounts

INTERNATIONAL EXPERIENCE

Academic and Professional

. Lived and studied in Spain, Taiwan, Ireland and USA

. Travelled 14 countries within 4 continents

. Professional experiences in Ireland, Spain and the US.

. Attended company visits to reputable companies and organizations in

Spain, France, China, Taiwan, and the U.S.

ADDITIONAL EDUCATION, ACTIVITIES & AWARDS

. Advanced level of Excell and Powerpoint acquired in Deloitte.

. Trilingual in Spanish, Catalan (Native lenguages) and English,

and beginning level of French and Italian

. Soccer captain in Barrilete Cosmico, in a University League in

Barcelona, Spain

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