Sales Customer Service
Resume:
Thomas Donlan Coogan
Tacoma, WA 98403-2900
abkkmf@r.postjobfree.com
Qualifications and Skills
Three decades of proven Customer Service success and award winning
Sales performance providing practical solutions exceeding customer
expectations and enhancing company growth applying the following
skills:
Excellent attention to detail. Great memory for numbers names
and faces.
Adept at juggling many tasks, beating deadlines, and working
with minimal supervision.
Comfortable communicating in person, online, in Spanish and
before large groups.
Customers know they can count on me, so do co-workers and
managers, I inspire trust.
Professional Experience
Hobnob Tacoma WA. October 2009 Breakfast Cook Dishwashing, Prep
cooking, Inventory Receiving
Stephanie's Gospel and Jazz, Tacoma WA. September 08 - January 2009
Breakfast Cook & Lead Server
University of Puget Sound, Tacoma WA. Aug 08 -February 09 Catering,
Full-line Cook. Storeroom Receiving.
Rent-a-Center, Tacoma WA Sept 08 - May 09. Customer Account
Representative, Built and delivered furniture.
Labor Works, Tacoma WA. June 2008 to present., Catering Cooking and
Serrving, Shipyard Welding Certified Firewatch, Painting Prep
Construction, Freight Handling, Continental, Mayflower, Carlisle
Tacoma Yacht Club. Tacoma WA June 08- Sept 08 Security Guard.
Tacoma Screw Products, Tacoma, WA. Oct 2007 - January, 2008
Warehouseman
Assembled an inventory of specialized products for the initial
supply to new retail locations on a seasonal contract project
basis.
Big Canyon CC and Pacific Avalon Cruises Newport, CA, March to October
2007 Fine Dining Server,
Provided members and guest the very best personal
service and fine dining experience
While training new servers and assisting managers.
Foss Waterway Management Tacoma, WA July to Dec. 2006 Dock
Crewperson,
Service boat owners' needs to provide the best and happiest
marina experience in the world.
Security guard, landscaping and facilities maintenance
CPR ADVANCED LIFESAVING Cert.
NEPA Pallet & Container Yakima, WA. 2003 to 2005 Product Specialist
Developed Industrial, farm and food customers not being served
by NEPA generated sales exceeding 1 Million Dollars in first
year.
Pacific Northwest Energy Co., Tacoma, WA. 2001 to 2003 Sales
Consultant HAZWOPPER Cert.
Designed and implemented sales and advertising of heating oil,
propane and lubrication products.
Trained and managed staff of retail oil and propane division.
Greenwood Heating, Seattle, WA. 1996 to 2001. Sales Consultant
Designed cost-efficient heating/cooling systems for home and
business customers. Met customers on their time, under their
terms and did instant, on-site evaluations.
Washington Natural Gas, Tacoma, WA. 1986 to 1996. Certified Energy
Specialist A.G.A
Windows, Doors, Heating and Cooling consulting & sales. Won top sales
awards, including three annual President's Round Table awards.
Conducted thousands of in-home energy audits as AGA certified Energy
Specialist. Trained new sales staff. Mentored co-workers. Lead by
example. Served as sales-team liaison to help create great advertising
campaigns.
Education
Western Washington University, Bellingham, WA. 1985 BA Anthropology
and AA History.
Huxley College, Bellingham, WA. 1985. AA Environmental Planning.
Universidad de Morellia, Morellia, Mexico, winter quarter 1983 Spanish
language college exchange.
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