Sales Customer Service
Resume:
Brian R. Schutz
Taylorsville, Utah 84084-6206
*******@*****.***
SUMMARY
A Business Professional and successful Business Owner with widely varied
life and work experience and competencies in training, communication,
management and sales. Diverse employment background having worked for
large multinational and small entrepreneurial businesses, producing
aerospace components, news and entertainment, metals and dairy products.
Unique strengths include ability to work under deadline pressure, adapting
to new technologies and situations, comfortable in front of groups, enjoys
research and composition - oral and written.
RELEVANT SKILLS
Training
Trained junior level and replacement operators in hands-on work and high
priority safety culture in aerospace manufacturing. Interfaced between
management and workers while maintaining personal production
responsibilities.
Supervised and trained employees in correct operation of Point of Sale
(POS) Automation, customer service, security, stock receiving, shelving and
file maintenance for big box retail store.
As Crew Leader in cable TV construction industry, trained employees in
reading blueprints, measuring power and RF levels, troubleshooting system
faults and best practices for installing cable. Also coached employees and
customers in use of digital service box.
Communication
Wrote advertising copy and produced ads for three commercial radio stations
and one newspaper. Motivated and informed audiences. Worked against
deadlines, and within strictly defined limits.
. Received the "Broken Pencil" Award from company Vice President for
suggesting a Visitors Center to improve community relations and public
perceptions of the work, equipment and processes of production at an
aluminum reduction plant.
Management
Directed stocking, ordering and customer service staff as night and weekend
manager. Developed work schedules, work lists, ordered product for
advertised specials and seasonal sales. Assisted customers, evaluated
employees and directed security, often in stores in economically depressed
neighborhoods.
. Go-To Guy for other managers with technical glitches during their
changeover to the upc scanning POS system.
Worked with project manager and construction managers to set schedules for
as many as six concurrent job sites. Ordered and accounted parts and
materials for each project, directed and performed the installation of
complete cable TV systems.
. Met every launch date for cable TV systems.
. Cleared radio station's past-due accounts within two months, added the
equivalent of 13th month to annual receipts.
. Re-plotted radio station promotion to give greater attention to most
popular shows, sold new sponsorships that increased the value to the
advertisers and produced a 100% increase in advertising revenues.
. Took over ownership of struggling gas station, optimized non-fuel sales,
adjusted fuel pricing in a more cost-conscious manner. Operation
profitable within first month, profits increased every month for duration
of my lease.
. Raised per site sales at each fireworks stand I managed. Became paid
consultant to other area operators in matters of suggestive selling
techniques, co-sales and site security.
Sales
Made sales calls, by appointment and cold calling. Sales presentations
based upon business assessments and customer requirements. Wrote and used
scripts to sell over the phone.
. Raised business donations 1000% before I "networked" into Hewlett-Packard
to obtain Bill Hewlett's personal approval for station engineering staff
to order state-of-the-art electronics, gratis, from their "Schools
Warehouse."
. Route sales and delivery for new wholesale dairy business. Last driver
hired, first with profitable route. Used well-known local brand name to
penetrate market niche dominated by two major national companies.
PROFESSIONAL EXPERIENCE
ATK Launch Systems, Magna, Utah, Aerospace Manufacturing Operator 1 2004 -
2010
Abbacom, Inc. West Jordan, Utah, Crew Leader 2000 - 2003
Fence Specialists, West Jordan, Utah, Sales Manager
1998 - 1999
Geneva Steel, Orem, Utah, Laborer/Equipment Operator 1996 -
1997
Golden Dragon Fireworks, Salt Lake City, Utah, Franchisee (seasonal)
1990 - 1994
Payless Drug Stores, Salt Lake City, Utah, Floor Supervisor
1987 - 1992
Jones Boys Service, The Dalles, Oregon, Owner/Operator
_ 1987
Jones Boys Dairy, Hood River, Oregon, Route Sales/Delivery
1986
Martin Marietta Aluminum, The Dalles, Oregon, Laborer/Equipment Operator
1977 - 1985
Radio KCIV-FM, The Dalles, Oregon, Ad Sales Manager 1975 -
1977
Radio KACI, The Dalles, Oregon, Advertising Sales 1974 -
1975
The Country Almanac, Woodside, California, Advertising Sales 1973 -
1974
Radio KZSU, Stanford University, California, Solicitations Manager
1972 - 1973
EDUCATION
Bachelor of Arts, Sociology Washington State University, Pullman,
Washington
SPECIAL INTEREST
Security Clearance, US Department of Defense 2005 -
2009
Forklift Certification, ATK Launch Systems, Magna, UT (Annual)
2004 - 2010
Critical Move Director Certification, ATK Launch Systems
2008 - 2010
Brian R. Schutz Resume, 801-***-****, page 2 of 2
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